Manager - Order To Cash

1 week ago


Mumbai, Maharashtra, India Nykaa Full time

Manager - Order To Cash

You should have knowledge of E-com industry and should be familiar with PG (Payment Gateway) & COD (Cash on delivery) reconciliation.

Your day to day will look like:

Team Leadership:

Lead and motivate a team of O2C specialists to achieve departmental goals and objectives.

Provide coaching, training, and development opportunities to enhance team performance.

Sales Management:

Sales Accounting, Oversee the order processing workflow.

Collaborate with sales, customer service, and logistics teams to resolve order discrepancies.

Collections Management:

Monitor accounts receivable (PG, COD & Other B2B) receivable aging and lead collection efforts to ensure timely payment from customers.

Credit Management:

Evaluate creditworthiness of new and existing customers and establish credit terms accordingly.

Customer Relations:

Build and maintain strong relationships with internal & outside customers.

Serve as a point of contact for escalated customer issues and coordinate resolution with relevant stakeholders.

Process Improvement:

Identify opportunities for process improvement and efficiency gains within the O2C cycle.

Implement best practices and automation tools to streamline processes, reduce manual effort, and enhance overall operational efficiency.

Performance Reporting (MIS):

Prepare regular reports and performance metrics to track key O2C KPIs, including order fulfillment rate, AR aging, and collection efficiency.

Analyze trends and variances to identify areas for improvement and make data-driven recommendations.

Qualifications and Skills you should have:

- CA, MBA

- Minimum 5 Years of experience in Order-to-Cash or related function in E-com industry or a similar industry, with a track record of leadership and team management.

- Strong understanding of order management, invoicing, billing, and collections processes.

- Proficiency in D365, SAP and MS Office, with advanced Excel skills.

- Excellent analytical, problem-solving, and decision-making abilities.

- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with customers.

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