Customer Success Executive

3 weeks ago


Hyderabad, India iKeva Venture and Knowledge Advisory Services Private Limited Full time

Job Description : Customer Success Executive : Hyderabad : 1 - 3 years : Any Graduate : Business Services, Real Estate, Hospitality, Service Industry : Center Manager : Competitive Fixed


Company Profile:

iKeva is a workspace provider along with community and member benefits. In addition to high quality ready-to-use office spaces, which are managed by a team of trained professionals, the members get access to a high energy environment, with multiple options to network and learn. Our solutions are designed for teams of 1 to 500 people with focus on increasing productivity. iKeva prides itself on providing high quality service to its members, with an environment that is efficient and fun-filled. iKevas bouquet of services includes ready-to-use spaces for small teams and customized offices for larger teams. iKeva provides a collaborative, fun filled and high energy work environment for its Associates which helps them in their professional growth. Currently, we have over 8500 seats across Hyderabad, Bangalore.


Key Responsibilities:

Client Management

  • Reception Management.
  • Be the first person for the point of contact for clients.
  • Great and assist members & their guests.
  • Handle potential client visits.
  • To manage incoming and outgoing calls for clients & iKeva.
  • Plan and execute fun and engaging activities for clients.

Operations Management

  • Receive and register client requests.
  • Coordinate with housekeeping and security teams for optimal service delivery.
  • Manage and control inventory & ordering of consumables in the center.
  • Monitor upkeep of the facility.
  • Ensure tickets are raised for client complaints and the same is addressed on priority.
  • Assist your managers in making the center successful.


Desired Candidate Profile

  • Vibrant personality & Positive attitude.
  • Excellent communication skills.
  • Customer centric.
  • Good coordination & multitasking skills.
  • Knowledge with MS-Office & experience in any other software or application is preferable.







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