Customer Success Executive

4 days ago

Hyderabad, Telangana, India iKeva Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

iKeva is a workspace provider, offering high-quality office infrastructure along with community and member benefits. Our environments are high-energy, facilitating networking and learning opportunities. Designed to enhance productivity, efficiency, and enjoyment, our solutions provide members with access to an unmatched service provider network and exclusive offers. Dive into the iKeva community to discover endless business opportunities.

Role Description

This is a full-time on-site role for a Customer Success Executive, located in Hyderabad. The Customer Success Executive will be responsible for managing client relationships, ensuring customer satisfaction, and driving customer engagement. Daily tasks include responding to client inquiries, providing excellent customer service, and helping customers maximize their use of iKeva's services. Additional responsibilities include organizing community events and networking activities, collaborating with internal teams, and continuously improving customer success processes.

Qualifications

  • Experience in customer relationship management and client servicing
  • Strong problem-solving and conflict resolution skills
  • Excellent communication and interpersonal skills
  • Event planning and community-building skills
  • Ability to work independently and as part of a team
  • Experience in a similar role in the co-working or workspace industry is a plus
  • Bachelor's degree in Business Administration, Marketing, Communications, or related field

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