Customer Success Excecutive

5 days ago

Hyderabad, Telangana, India OnBlick Inc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

OnBlick is an HR, US Immigration, and Compliance software solution designed to ensure legal compliance in HR processes. Our platform facilitates seamless onboarding and ongoing management, supporting businesses throughout the employee lifecycle. OnBlick helps simplify document creation, retention, and regulation updates, ensuring HR teams can efficiently manage compliance. Our goal is to handle the complexities in HR processes, empowering our clients to drive business growth and fuel the economy.

Role Description

This is a full-time, Night Shift(US), Remote role for a Customer Success Executive. The Customer Success Executive will be responsible for ensuring customer satisfaction, managing customer retention, providing customer support, and handling account management. This role involves daily interaction with clients to resolve issues, gather feedback, and provide insights to improve our services.

Qualifications

  • Skills in Customer Satisfaction and Customer Retention
  • Strong Analytical Skills
  • Fresher/Experienced in Customer Support
  • Proficiency in Account Management
  • Excellent communication and interpersonal skills
  • Ability to work independently and handle multiple client accounts
  • Bachelor's degree in Business, Management, or related field
  • Experience in the software or HR industry is a plus

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