Customer Success

2 days ago

Hyderabad, Telangana, India Colosseum Tech (FalconAVL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location:
Hyderabad

Experience:
0–2 years in Customer Success / Implementation

Employment Type:
Full-time

Travel:
Up to 50% for client meetings and implementations

Education:
MBA preferred (any specialization) or relevant Bachelor's degree

Industry Experience:
Transport | Facilities | HR | Enterprise SaaS

Companies to Hire From:
SaaS companies, consulting firms, or fresh MBA graduates with internship/project exposure

About FalconAVL

FalconAVL is a fast-growing
SaaS technology company
specializing in
Employee Transport Management Solutions
.

Our platform enables organizations to streamline and automate their employee transportation with
intelligent route planning, real-time visibility, cost control, and safety analytics
.

We are seeking a
Customer Success / Implementation Executive
who will play a critical role in
onboarding new customers
, ensuring successful implementations, and nurturing strong client relationships.

If you are passionate about technology, project coordination, and delivering excellent customer experiences — this is the right opportunity for you.

Key Responsibilities
Customer Onboarding & Implementation

  • Assist in onboarding new clients and support end-to-end implementation of FalconAVL's platform.
  • Coordinate project timelines, deliverables, and communications between client and internal teams.
  • Conduct product training sessions and help client teams adopt the platform effectively.
  • Travel on-site for deployments, go-live support, and client relationship building.

Customer Relationship Management

  • Act as the main point of contact for assigned customer accounts.
  • Conduct regular check-ins, gather feedback, and ensure smooth product usage.
  • Identify customer challenges and coordinate resolutions with internal stakeholders.
  • Build long-term, trust-based relationships with client teams.

Project & Process Management

  • Manage multiple client implementations simultaneously with clear ownership.
  • Maintain accurate project documentation, reports, and updates.
  • Work closely with technical and sales teams to ensure customer requirements are met.
  • Track project progress, risks, and escalations proactively.

Customer Success & Retention

  • Monitor product usage and identify accounts needing additional training or support.
  • Assist with renewals and expansions by ensuring customer satisfaction and ROI visibility.
  • Collect customer insights for product improvements and success stories.

Requirements

  • 0–2 years of experience in
    Customer Success, Implementation, or Account Management
    , preferably in a SaaS or tech-driven company.
  • MBA or equivalent graduate degree preferred.
  • Excellent communication and presentation skills in English.
  • Strong coordination and project management skills (experience with tools like
    Asana, Monday, Trello, or MS Project
    is a plus).
  • Working knowledge of
    CRM tools (HubSpot, Salesforce)
    and ability to learn new SaaS systems quickly.
  • High ownership, attention to detail, and problem-solving mindset.
  • Willingness to travel (up to 30%) for client meetings and on-site implementations.
  • Comfortable working in a fast-paced startup environment with cross-functional collaboration.

What We Offer

  • Competitive salary with performance-based incentives.
  • Travel allowances and exposure to enterprise clients.
  • Opportunity to work directly with Founders and senior stakeholders.
  • Structured training on SaaS onboarding, implementation, and customer success practices.
  • Clear growth path to
    Customer Success Manager / Implementation Lead
    roles.
  • Collaborative, learning-driven work culture with professional development support.

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