Customer Success

Location:
Hyderabad

Experience:
0–2 years in Customer Success / Implementation

Employment Type:
Full-time

Travel:
Up to 50% for client meetings and implementations

Education:
MBA preferred (any specialization) or relevant Bachelor's degree

Industry Experience:
Transport | Facilities | HR | Enterprise SaaS

Companies to Hire From:
SaaS companies, consulting firms, or fresh MBA graduates with internship/project exposure

About FalconAVL

FalconAVL is a fast-growing
SaaS technology company
specializing in
Employee Transport Management Solutions
.

Our platform enables organizations to streamline and automate their employee transportation with
intelligent route planning, real-time visibility, cost control, and safety analytics
.

We are seeking a
Customer Success / Implementation Executive
who will play a critical role in
onboarding new customers
, ensuring successful implementations, and nurturing strong client relationships.

If you are passionate about technology, project coordination, and delivering excellent customer experiences — this is the right opportunity for you.

Key Responsibilities
Customer Onboarding & Implementation

• Assist in onboarding new clients and support end-to-end implementation of FalconAVL's platform.
• Coordinate project timelines, deliverables, and communications between client and internal teams.
• Conduct product training sessions and help client teams adopt the platform effectively.
• Travel on-site for deployments, go-live support, and client relationship building.

Customer Relationship Management

• Act as the main point of contact for assigned customer accounts.
• Conduct regular check-ins, gather feedback, and ensure smooth product usage.
• Identify customer challenges and coordinate resolutions with internal stakeholders.
• Build long-term, trust-based relationships with client teams.

Project & Process Management

• Manage multiple client implementations simultaneously with clear ownership.
• Maintain accurate project documentation, reports, and updates.
• Work closely with technical and sales teams to ensure customer requirements are met.
• Track project progress, risks, and escalations proactively.

Customer Success & Retention

• Monitor product usage and identify accounts needing additional training or support.
• Assist with renewals and expansions by ensuring customer satisfaction and ROI visibility.
• Collect customer insights for product improvements and success stories.

Requirements

• 0–2 years of experience in
  Customer Success, Implementation, or Account Management
  , preferably in a SaaS or tech-driven company.
• MBA or equivalent graduate degree preferred.
• Excellent communication and presentation skills in English.
• Strong coordination and project management skills (experience with tools like
  Asana, Monday, Trello, or MS Project
  is a plus).
• Working knowledge of
  CRM tools (HubSpot, Salesforce)
  and ability to learn new SaaS systems quickly.
• High ownership, attention to detail, and problem-solving mindset.
• Willingness to travel (up to 30%) for client meetings and on-site implementations.
• Comfortable working in a fast-paced startup environment with cross-functional collaboration.

What We Offer

• Competitive salary with performance-based incentives.
• Travel allowances and exposure to enterprise clients.
• Opportunity to work directly with Founders and senior stakeholders.
• Structured training on SaaS onboarding, implementation, and customer success practices.
• Clear growth path to
  Customer Success Manager / Implementation Lead
  roles.
• Collaborative, learning-driven work culture with professional development support.