Customer Success Engineer

20 hours ago

Hyderabad, Telangana, India StratApps Full time

Company Description

At StratApps, we are dedicated to transforming how businesses approach Customer Success. Specializing in addressing challenging customer success (CS) issues, we provide solutions such as hiring visionary leaders, training high-performance teams, and implementing advanced Customer Success Platforms (CSPs). Our AI-based insights and proven frameworks empower organizations to reduce churn, maximize revenue, and optimize CS operations. Through measurable results, we help businesses predict customer attrition, drive expansion, and build scalable and efficient customer success teams.

Role Description

This is a full-time on-site role in Hyderabad for a Customer Success Engineer. The role involves providing technical support, addressing customer issues through troubleshooting, and ensuring smooth implementation of customer success platforms. The Customer Success Engineer will work closely with clients to optimize system performance, maintain network security, and collaborate with internal teams to improve customer outcomes.

Qualifications

Technical Qualifications & Experience:

  • 4–8 years
    of hands-on experience in
    network security
    .
  • Proven expertise in deploying and managing
    Palo Alto Networks Next-Generation Firewalls (NGFW)
    .
  • Strong understanding of firewall concepts:
    Security Policies, NAT (Source/Destination), Decryption, Authentication
    .
  • Experience configuring
    IPsec VPN tunnels
    and implementing
    GlobalProtect
    for remote access.
  • Solid foundational knowledge of the
    Prisma Access SASE solution
    .
  • In-depth understanding of core networking protocols and functions:
    TCP/IP (including IP headers and fragmentation), DHCP, DNS, ARP
    .
  • Strong experience in analyzing
    packet captures
    for troubleshooting.
  • Detailed understanding of
    Palo Alto Networks Packet Flow
    and security features such as
    App-ID, Content-ID, and User-ID
    .

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