Customer Success Manager

1 day ago

Hyderabad, Telangana, India Enculture Full time

Job Title:
Customer Success Manager

Company:
Enculture (powered by NHR Technologies)

Location:
Hyderabad

About Enculture

Enculture is a next-generation
Culture Intelligence & Organization Culture Transformation
platform. We help organizations listen to employees, understand culture, and drive performance through data.

Role Overview

We are looking for a
Customer Success Manager
who is tech-savvy, quick to learn, and comfortable using
AI tools
. You'll support customers post-sale, manage onboarding and documentation, resolve queries, and feed structured insights back into the product team.

What You'll Do

  • Support
    customer onboarding
    : set up customers on the different survey platforms, train them on how to use the Enculture platform and empower them to use the survey workflows.
  • Handle
    day-to-day customer queries
    (functional + basic technical) via email/chat/calls.
  • Use CRM and
    AI tools
    to manage customer queries create and update help docs, FAQs, and ticket summaries.
  • Document issues clearly and coordinate with Product & Engineering teams for resolutions.
  • Translate and prioritize customer feedback into simple
    problem statements / user stories
    .
  • Help customers understand dashboard data and basic culture metrics.
  • Provide training and support to customers to ensure they understand how to use the product effectively and achieve their desired outcomes.
  • Build and maintain strong relationships with customers, serving as their trusted advisor and primary point of contact for any inquiries or assistance.
  • Monitor customer satisfaction levels and proactively identify opportunities to enhance the customer experience.

What We're Looking For

  • 3-5 years
    in Customer Success / Product Support / Implementation (SaaS experience preferred).
  • Strong comfort with
    software tools
    , admin consoles, and web apps; learns workflows fast.
  • Hands-on use of
    AI tools
    for writing, summarizing, and documentation.
  • Clear written and spoken communication; ability to explain technical topics in simple language.
  • Customer-first mindset, high ownership, and attention to detail.
  • Bachelor's degree in Engineering / IT / Business / HR / Psychology or related fields.

Nice to Have

  • Exposure to HRTech / survey tools / analytics dashboards.
  • Basic understanding of user stories, workflows, and UAT.
  • Knack for experimenting with different AI tools

Interested candidates can directly apply or share their resume on

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India KonnectNXT Full time

    Role DescriptionWe're looking for aCustomer Success Managerto drive product adoption, build strong client relationships, and lead long-term success across key accounts. This is anonsite role based in Bangalore, ideal for candidates with2–4 years of experiencein customer success or account management within the SaaS and supply chain space.Location:Bangalore...

  • Customer Success Manager

    3 days ago

    Hyderabad, Telangana, India Innovapptive Full time

    Customer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, MedicalJob Description About UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and...

  • Customer Success Manager

    3 days ago

    Hyderabad, Telangana, India Innovapptive Full time

    Customer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalJob DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is...

  • Customer Success Manager

    23 hours ago

    Hyderabad, Telangana, India Innovapptive Inc Full time

    Location: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalJob DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing...

  • Customer Success Manager

    3 days ago

    Hyderabad, Telangana, India CognitiveBotics Full time

    Role Summary:The Customer Success Manager acts as the bridge betweensales, product, and retention, ensuring CognitiveBotics' customers — therapists, centres, schools, and parents — derive maximum value from the platform. The CSM will oversee onboarding, adoption, satisfaction, renewal, and advocacy, aligning customer insights with product evolution.Key...

  • Customer Success Manager

    1 day ago

    Hyderabad, Telangana, India TalAstra HR Consultant Full time

    Overview:As Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and loyalty and for ensuring they gain maximum value from the product. You will focus on building long-term relationships, addressing customer needs, and fostering loyalty by providing onboarding,...

  • Customer Success Manager

    3 days ago

    Hyderabad, Telangana, India Kore Full time

    About Kore.AI is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India NNIIT Full time ₹ 36,000 - ₹ 42,000 per year

    Job Title: Customer Success ManagerCompany: NNIITLocation: HyderabadBudget / Salary Range: ₹3 – 3.5 LPAEmployment Type: Full-timeAbout NNIITNNIIT is an innovative E-Learning platform dedicated to helping students enhance their academic learning. We cater to students from 6th to 12th grade, with a specialized focus on JEE Main, JEE Advanced, and...

  • Customer Success Manager

    3 days ago

    Hyderabad, Telangana, India Insightsoftware Full time

    2–8 years in Renewals, Account Management, or Customer SuccessProven track record of handling large, complex portfolios in a covered CSM model.Strong background in B2B SaaS/software product or services environments.Education & Certifications:Bachelor's degree required; MBA preferred.CSM-related certifications (Gainsight, Success Coaching, Pragmatic...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Loop Health Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleAs a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop's key, enterprise or mid-market clients.This role is focused on high-impact, high-value activities in all aspects of business...