Customer Success Manager

21 hours ago

Hyderabad, Telangana, India Enculture Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Success Manager

Company:
Enculture (powered by NHR Technologies)

Location:
Hyderabad

About Enculture

Enculture is a next-generation
Culture Intelligence & Organization Culture Transformation
platform. We help organizations listen to employees, understand culture, and drive performance through data.

Role Overview

We are looking for a
Customer Success Manager
who is tech-savvy, quick to learn, and comfortable using
AI tools
. You'll support customers post-sale, manage onboarding and documentation, resolve queries, and feed structured insights back into the product team.

What You'll Do

  • Support
    customer onboarding
    : set up customers on the different survey platforms, train them on how to use the Enculture platform and empower them to use the survey workflows.
  • Handle
    day-to-day customer queries
    (functional + basic technical) via email/chat/calls.
  • Use CRM and
    AI tools
    to manage customer queries create and update help docs, FAQs, and ticket summaries.
  • Document issues clearly and coordinate with Product & Engineering teams for resolutions.
  • Translate and prioritize customer feedback into simple
    problem statements / user stories
    .
  • Help customers understand dashboard data and basic culture metrics.
  • Provide training and support to customers to ensure they understand how to use the product effectively and achieve their desired outcomes.
  • Build and maintain strong relationships with customers, serving as their trusted advisor and primary point of contact for any inquiries or assistance.
  • Monitor customer satisfaction levels and proactively identify opportunities to enhance the customer experience.

What We're Looking For

  • 3-5 years
    in Customer Success / Product Support / Implementation (SaaS experience preferred).
  • Strong comfort with
    software tools
    , admin consoles, and web apps; learns workflows fast.
  • Hands-on use of
    AI tools
    for writing, summarizing, and documentation.
  • Clear written and spoken communication; ability to explain technical topics in simple language.
  • Customer-first mindset, high ownership, and attention to detail.
  • Bachelor's degree in Engineering / IT / Business / HR / Psychology or related fields.

Nice to Have

  • Exposure to HRTech / survey tools / analytics dashboards.
  • Basic understanding of user stories, workflows, and UAT.
  • Knack for experimenting with different AI tools

Interested candidates can directly apply or share their resume on

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