Customer Success Executive

2 weeks ago

Hyderabad, India Centra Hub Pvt Ltd Full time

**CUSTOMER SUCCESS**

RESPONSIBILITIES
- Establish clear client retention goals
- Ensure they are satisfied with the products and services delivered and to improve upon areas of dissatisfaction
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience

**REQUIREMENTS**
- Any graduate with 0-3 years’ experience as a Customer Success Executive or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

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