Customer Success Executive

2 days ago

Gachibowli Hyderabad Telangana, India Relai.World Private Limited Full time

**Job Description: Customer Success Executive**

**About the Role**:
We are looking for a proactive and enthusiastic Customer Success Executive to join our team. This role is at the heart of ensuring our customers have a seamless, positive experience with our services. You will be the voice of our brand and play a crucial role in building long-term customer relationships.

**Key Responsibilities**:

- Serve as the primary point of contact for customers, addressing queries, concerns, and feedback promptly and effectively.
- Guide customers through our services, ensuring clarity and satisfaction at every touchpoint.
- Collaborate with internal teams to resolve issues and implement customer-centric solutions.
- Proactively identify opportunities to enhance the customer experience and suggest improvements.
- Maintain accurate records of interactions, feedback, and resolutions.
- Drive customer engagement initiatives to boost loyalty and satisfaction.

**Key Requirements**:

- Excellent communication and interpersonal skills.
- Empathy and ability to handle challenging situations with professionalism.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Prior experience in customer service, client success, or a related role is a plus.

**Why Join Us**:

- Opportunity to be the face of a growing brand.
- Work in a dynamic, collaborative environment.
- Contribute directly to customer happiness and business growth.
- Learn, grow, and shape your career in customer experience excellence.

Pay: From ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

**Language**:

- English (required)
- Telugu (required)
- Hindi (preferred)

Work Location: In person

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