Customer Success Executive

**Job Title: Customer Success Executive**:
**Location**: Hyderabad, India (Onsite)
**Employment Type**: Full-Time
**Reports To**: Customer Success Manager

**Who we are**

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

**Why join GlobalData?**

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.

**The role**

The role As a Customer Success Executive based in India, you will be the primary point of contact for our Australian and New Zealand clients. You’ll build strong relationships, ensure clients realise the full value of our products and services, and act as the voice of the customer internally. This is a highly collaborative, impact-driven role where commercial awareness, product expertise and excellent communication are critical.

**What you’ll be doing**- Ensure clients maximise ROI and receive full value from our solutions; identify opportunities to increase adoption and growth.
- Delight and retain clients by understanding and resolving business and individual user challenges.
- Work cross-functionally with research, account management and sales teams to deliver timely, accurate answers to clients’ questions.
- Act as the customer advocate internally, feeding back product, content and service improvements.
- Develop deep product and industry knowledge to drive insightful client conversations.
- Maintain accurate client records and activity in CRM (Salesforce) to ensure data integrity.
- Support regional initiatives, renewals and onboarding activities as required.

**What we’re looking for**

- Bachelor’s degree in Life science/Healthcare field with 3 years of Experience /Master’s degree in Life science/Healthcare field with 1-2 years of Experience in customer support, customer success, account management or related client-facing roles (experience in pharmaceutical or data environments a plus).
- Goal-oriented, with a positive attitude towards KPIs and performance targets.
- Excellent written and verbal communication skills for engaging clients across ANZ.
- Strong organisational, prioritisation and time-management skills; attention to detail.
- Ability to work independently and collaboratively in a fast-paced, cross-functional team.
- Experience with Salesforce and Microsoft Office; familiarity with other customer management platforms is an advantage.
- Intellectual curiosity about business, people and industry trends; passion for creative problem-solving. Comfortable working Australia working hours with flexibility to cover few India time zones as required.
- GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable._