Customer Success Executive

2 days ago

Hyderabad Telangana, India shriconsultancy services Full time

We have an urgent opening with a reputed company.

Position: Customer Success Executive (Male)

Experience
- 0-2yrs

Salary
- 22-30k pm

Location
- Hyderabad, Telangana

**Preferred Skills**:

- **Experience in the healthcare segment.**

**-Knowledge of using CRM softwares.**

**Key Responsibilities**:
1. Client Onboarding:
○ Lead the onboarding process for new patients, providing training and support

to ensure a smooth transition.

○ Develop and deliver tailored onboarding plans to meet hospital needs.

2. Staff Training: Train Healthcare Professionals on Vigo Technology

3. Account Management:
○ Build and maintain strong relationships with staff, serving as their main point

of contact.

○ Regularly check in with staff to understand their needs, challenges, and

goals.

○ Monitor patient vital metrics and proactively address any issues that arise.

4. Staff Support:
○ Respond to staff inquiries and resolve issues in a timely and effective

manner.

○ Collaborate with support teams to troubleshoot and resolve technical

problems or concerns.

5. Product Utilisation:
○ Help staff understand and fully utilise product features and functionalities.

○ Provide best practices and recommendations to enhance product usage and

achieve clinical accuracy outcomes.

6. Feedback and Improvement:
○ Gather patient, staff, doctor feedback and insights to identify trends and areas

for improvement.

○ Advocate for staff needs within the company and work with product and

development teams to address any issues or implement new features.

**Requirements**:

- Graduation /Diploma (Btech/Science Preff )
- 0-2 years of field operations/ field sales experience from healthcare or hospital industry.
- Open to travel within the city.
- Open to working inside hospital wards and work in night shifts
- occasionally as required,
- Good communication skills and fluency in local languages
- Prior experience of working with nurses/doctors is preferred

**If you are interested send your CV to below details**

Regards,

Shri Consultancy Services.

Mobile No.: 9494599781

Pay: ₹22,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 6 years (preferred)

Work Location: In person

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