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Customer Success Executive

3 weeks ago

Hyderabad Telangana, India Netrin Sports Technologies Pvt. Ltd. Full time

for**Role Overview**

As a customer success executive, you shall be accountable for customer success and retention. You will be the critical bridge between our users and their health transformation journey. You will play a pivotal role in driving user engagement, retention, and success by providing personalized support, motivation, and strategic guidance to help individuals achieve their fitness and heart health goals.

**Key Responsibilities**
- User Onboarding and Engagement_
- Deliver an exceptional first impression by providing comprehensive and empathetic onboarding for new users
- Guide users through our app, ensuring a smooth and intuitive initial experience
- Proactively reach out to users with personalized support, encouragement, and accountability strategies
- Identify and address potential barriers or challenges users may encounter in their fitness journey
- Data-Driven User Support_
- Analyze user data to uncover meaningful insights, trends, and personalized improvement opportunities
- Develop and implement targeted strategies to enhance user engagement and goal achievement
- Analyze user data to track user progress and success metrics
- Collaborate with expert coaches to provide holistic, context-aware support
- Customer Success_
- Ensure each user experiences a positive, supportive, and transformative journey with Netrin
- Build strong, trust-based relationships that motivate users to maintain consistent health practices
- Respond promptly and effectively to user inquiries, concerns, and feedback
- Product Development Collaboration_
- Serve as a critical feedback conduit between users and our product development team
- Gather and synthesize user insights to contribute to feature enhancements and new product innovations
- Provide actionable recommendations based on user experience and data analysis

**Required Qualifications**
- Any Bachelor’s degree with a genuine passion for health, wellness, and heart-first lifestyle
- Minimum 1-2 years of experience in customer relationship management, preferably in health tech or fitness coaching experience
- Exceptional communication and interpersonal skills
- Proven ability to build rapport and establish trust with diverse user groups
- Strong organizational and time management capabilities
- Advanced empathy and active listening skills
- Good with basic data analysis

**Preferred Qualifications**
- Experience in a fast-paced, technology-driven startup environment
- Certifications in exercise physiology, fitness, nutrition, or health coaching
- Knowledge of heart health principles and holistic wellness strategies
- Basic experience with data analysis tools like Microsoft Excel, Metabase
- Personal commitment to sustainable health and fitness practices

**Benefits**
- Competitive salary commensurate with experience and performance bonuses
- Professional development and continuous learning opportunities
- Flexible work environment
- Enhance your health and fitness journey with our expert coaches
- Opportunity to make a meaningful impact on individuals' health journeys

We are seeking a results-oriented, empathetic professional who combines technological savvy with genuine care for human health. If you are passionate about empowering individuals, leveraging data for personalized insights, and contributing to a revolutionary approach to fitness and wellness, we want to hear from you.

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Work from home

Supplemental Pay:

- Performance bonus

Application Question(s):

- Do you have a fitness routine or passionate about health and wellness?

**Experience**:

- Customer relationship management: 1 year (required)

Work Location: Remote

Application Deadline: 25/04/2025