Customer Success

3 days ago

Hyderabad, India Centra Technologies USA Full time

Department
- Sales
- Job posted on
- Jul 14, 2021
- Employee Type
- Full Time
- Experience range
- 0 - 1 year

**Role: Customer Success**

**Experience** - 0 - 1 Year

**Location** - Hyderabad

**About Customer Success**:
**Responsibilities**:

- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience

**Qualifications**:

- Any graduate with 0-1 year of experience as a Customer Success Executive or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards

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