Customer Success Associate

2 weeks ago

Gachibowli Hyderabad Telangana, India Swipe (YC 21) Full time

**Who we are**:
Swipe is a simple invoicing and payments app trusted by 20L+ SMEs in India, which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods.

**What you will do**:

- Provide exceptional customer support through our chat support intercom, and on calls.
- Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
- Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
- Collaborate with the technical team to escalate and resolve complex customer issues.
- Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.
- Develop and maintain strong customer relationships, providing ongoing support and understanding customer needs.
- Collaborate closely with the sales and product teams to offer valuable insights derived from customer interactions.
- Maintain accurate records of customer interactions, feedback, and resolutions using CRM tools for continuous improvement.
- Provide insights into customer preferences and market trends to inform marketing initiatives.

**What we’re looking for**:

- An internship or full-time experience in customer success or a related field is preferred.
- Must be fluent in Hindi
- Excellent communication skills with a customer-centric approach.
- You are customer-obsessed and genuinely care for customers.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- A team player with a willingness to collaborate across departments.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Application Question(s):

- This role is a work-from-office position based in Hyderabad. Are you okay with relocating?
- What all languages you're fluent in?
- What's your current CTC

Work Location: In person

  • Associate Customer Success Executive

    1 week ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you’ll play a pivotal role in driving satisfaction and revenue growth. **Shift Timing - 2:00 PM - 11:00 PM** **Hybrid Work Model: Work from Office Twice a...

  • Customer Support

    6 days ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...

  • Customer Success Associate

    2 weeks ago

    Hyderabad, Telangana, India IOT Research Labs Full time

    Safety Connect is a growing company in the domain of field force and road safety. - We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people...

  • Receptionist & Helper – Customer Success

    6 days ago

    Gachibowli, Hyderabad, Telangana, India Mangatrai jewellers Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    Mangatrai Jewels is looking for a smart, friendly, and responsible female staff member to join our Customer Success team as a Receptionist & Helper.You'll be the first point of contact for customers, handle basic office support tasks, and ensure smooth day-to-day operations.Greet and assist visitors and customers in a professional mannerHandle phone calls,...

  • Customer Success Executive

    2 weeks ago

    Hyderabad, Telangana, India Edwisely Full time

    Customer Success Executive (Centre of Excellence) **Location**: Hyderabad/Chennai The Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to...

  • Customer Success Executive

    2 weeks ago

    Hyderabad, Telangana, India Edwisely Full time

    **Customer Success Executive (Centre of Excellence)** **Location**:Hyderabad/Chennai The Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well...

  • Customer Success Associate

    2 weeks ago

    Hyderabad, Bengaluru, Pune, India White Horse Manpower Consultancy Private Limited Full time

    Job Description Handle inbound customer queries via voice process Resolve product or service-related issues Provide information on orders, delivery, and returns for an e-commerce platform Maintain high levels of customer satisfaction through effective communication Required Candidate profile Strong verbal communication skills Problem-solving abilities &...

  • Customer Service Associate

    2 weeks ago

    Gachibowli, Hyderabad, Telangana, India Intellica Logic PVT ltd Full time

    **Greetings from 3G HR Services!!!!** We are Hiring For **Customer Service Associate ( Chat Process )** Designation **:Customer Service Associate (Non-Voice Process)** Location **:Gachibowli, Hyderabad** Shifts **:Night shifts only** **6 days working with rotational off** **2 Way Cab Provide upto 30km Radius** **Assessments : Versant English written Test...

  • Associate Success Guide

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time

    **About Futureforce University Recruiting** Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our...

  • Customer Enablement And Success Associate

    2 weeks ago

    Hyderabad, Telangana, India Numerize AI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Enablement & Success Associate (Entry level)Location: Hyderabad OnlyExperience: 0–2 yearsEmployment Type: Full-timeCompany: About NumerizeNumerize is an AI-first startup revolutionizing financial management for the F&B industry globally with Neo Accounting—our smart, automated accounting platform. We empower restaurants and food...