Customer Success Associate

2 weeks ago

Gachibowli Hyderabad Telangana, India Swipe (YC 21) Full time

**Who we are**:
Swipe is a simple invoicing and payments app trusted by 20L+ SMEs in India, which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods.

**What you will do**:

- Provide exceptional customer support through our chat support intercom, and on calls.
- Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
- Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
- Collaborate with the technical team to escalate and resolve complex customer issues.
- Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.
- Develop and maintain strong customer relationships, providing ongoing support and understanding customer needs.
- Collaborate closely with the sales and product teams to offer valuable insights derived from customer interactions.
- Maintain accurate records of customer interactions, feedback, and resolutions using CRM tools for continuous improvement.
- Provide insights into customer preferences and market trends to inform marketing initiatives.

**What we’re looking for**:

- An internship or full-time experience in customer success or a related field is preferred.
- Must be fluent in Hindi
- Excellent communication skills with a customer-centric approach.
- You are customer-obsessed and genuinely care for customers.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- A team player with a willingness to collaborate across departments.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Application Question(s):

- This role is a work-from-office position based in Hyderabad. Are you okay with relocating?
- What all languages you're fluent in?
- What's your current CTC

Work Location: In person

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