Associate Success Guide

**About Futureforce University Recruiting**

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

**Job Category**

Customer Success

**Job Details**

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Job Category**
Customer Success

**Job Details**

**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The role of the Associate Success Guide will be to help grow customers’ value and improve adoption. The Associate Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales.

**Responsibilities**
- Action Best Practice Insight
- Product Education
- Technical Advice
- Adoption Guidance
- Accelerate Feature / Cloud Adoption
- Manage Consultative Engagements with Customers Support Success Teams

**Required Qualifications & Skills**
- Engineering degree preferred
- Upto 12 months of relevant work experience in any of the Salesforce products
- Ranger Status or above
- Functional and/or Technical Expertise
- Consultative Communications
- Solution-Focused Problem Solving Project & Risk Management

**Preferred Qualifications & Skills**
- Proven ability to manage time and prioritize activities while performing effectively under pressure
- Support Success and Sales Teams to ensure customers get maximum value from the platform.
- Proven success leading customer-facing presentations and engagements Able to handle objections, prioritise customer issues, and collaborate with manager and colleagues to effectively drive resolution

**Soft Skills**
- **COMPOSURE**:Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
- **EXPERTISE**:Working knowledge of industry best practices and implementation experience of the Salesforce product suite
- **LEARNER**:Has a passion for continued education in new technologies and complex business and technical concepts
- **PASSION**:Passionate about Customer Success and a great listener
- **CULTURE**:Embodies inclusive culture and a team player that everyone enjoys working with
- **TRUST**:Ability to earn the trust of the customer and live the company’s core values

**_INDIA ONLY _**:

- We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue-Sat, Wed-Sun). _
- While we have 5 days a work week, the weekend doesn't need to be Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) _
- AMER hours (Eastern Standard Time - 5.30 PM IST or Pacific Standard Time - 8:30 PM IST onwards) _
- EMEA hours - 12:30 PM IST onwards _
- APAC hours - 5.30 AM IST onwards _

**Posting Statement**

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Accommodations

**Posting Statement**

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national or