Customer Success Associate

4 days ago

Hyderabad Telangana, India IOT Research Labs Full time

Safety Connect is a growing company in the domain of field force and road safety.
- We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.
- we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

**Objectives Of The Role**On-board and train new customers & Users.-
- Build & strengthen customer relationships-
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team-
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings-
- Maintain existing customer success metrics and data as directed**Responsibilities**:
- Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.Address, resolve and record any customer issues that arise regarding business growth, billing, and general account satisfaction.-
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.-
- Coordinate and train all new customer starts in an efficient and streamlined way.-
- Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.-
- Work with the sales and marketing team to drill customer references and develop case studies.**Requirements /Qualifications**:
- 1-2 years of experience in communications, marketing, sales, account management, or customer success.-
- Multi-tasking skills, strategic planning, and project management skills.-
- Exceptional communication skills (verbal and written).-
- Analytical and process-oriented mindset.-
- The ability to solve problems & to think quickly on your feet.-
- An eye for detail.-
- Event planning experience is a plus.

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