Customer Success Associate

4 weeks ago

Hyderabad, India Readywire Full time

Job Title: Client Success Associate - Sales Support & CRM Executive About the Role We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages. Key Responsibilities CRM & Data Management Follow up with Sales Executives to ensure CRM is updated on time. Verify and maintain accuracy of CRM and LMS data. Track Tasks, Lead Reviews, Pending Assignments on a daily basis. Manage Imported Leads, Bookings, and Retails in the system. Ensure proper classification of Excluded Numbers, Employees, and Branches. Communication & Coordination Call and follow up with Sales Executives regarding pending updates. Maintain professional communication with Sales/BDM teams. Escalate unresolved issues to higher management. Reporting & Analysis (DAR – Daily Activity Report) Prepare and share daily, weekly, and monthly reports on lead status and follow-ups. Highlight delays, pending actions, and escalate issues when required. Support BDMs with data-driven insights for business development. Required Skills Strong communication & follow-up skills. Fluency in Tamil, Kannada, Telugu or Hindi along with English(must). Basic knowledge of CRM/LMS systems and data entry. High attention to detail, patience, and accuracy. Ability to coordinate with multiple stakeholders and escalate effectively if needed. Preferred Attributes Prior experience in Sales Support / Data Entry / CRM Executive roles. Strong organizational and time-management skills. Ability to work under pressure with persistence and discipline. Job Title: Client Success Associate - Sales Support & CRM Executive Company: Readywire Pvt. Ltd. Employment Type: Full-time Contract (Immediate Joiner) Location: Remote Work Schedule: 6-day work week Timings : 10:00AM to 8:00PM

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