Customer Success Executive

1 day ago

Hyderabad, Telangana, India Talent Formula Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job title: Customer Success Executive

Business unit: Commercial

Line Manager: Head of Customer Success

Direct reports: None

Rotational Shift

No. of days working: 5 Days

Days: Monday - Friday

Timings: 7.30 AM PM & 5.00 AM PM

Role outline

Quantaco helps hospitality businesses achieve better outcomes by embedding technology into our services. We work with leading third-party platforms such as Deputy, Lightyear, and Oracle NetSuite, alongside developing our own proprietary SaaS solutions.

As a Customer Support Executive, you'll be the first point of contact for our clients, ensuring they receive the help they need to deliver exceptional customer experiences. This role combines Tier 1 & Tier 2 support with internal administrative assistance for our Customer Success team, ensuring new and existing customers receive consistent, high-value care.

Key Responsibilities

  • Help customers become confident, expert users of Quantaco's technology.
  • Triage and resolve first and second level customer support issues.
  • Escalate complex issues to second- and third-level support teams through technical diagnosis.
  • Create and maintain customer support FAQs, playbooks, and knowledge base articles.
  • Assist the operations team in resolving customer issues promptly.
  • Perform data entry tasks with high accuracy and efficiency.
  • Identify repetitive tasks and clearly document them for automation opportunities.
  • Support the team and test new features before they go-live to ensure everything is working smoothly.

Skills, knowledge, and experience

  • Three years in an support role, demonstrating the ability to prioritise work and deliver tasks against agreed timelines and a high degree of accuracy.
  • Process orientated, happy to follow set procedures and complete tasks in a prescribed manner to ensure completeness.
  • Time & Attendance systems, such as Deputy or Employment Hero or HubSpot CRM knowledge is an advantage.
  • High level of interpersonal communication skills, spanning verbal, written and electronic.

How to apply?

To be considered for this role, you must complete 3 steps:

1. Apply to this job and upload your resume

2. Complete the Skills Tests for this role

You must follow the link below and complete the testing assessments. The first assessment is a Skills Test, to assess your technical ability and numerical reasoning.

3. Complete the Psychometric Test for this role

If you successfully clear the Skills Test, you will be redirected to a Psychometric Test to assess how you think and make decisions.

To complete these tests, you must go to and complete the assessments.

If you do not complete the assessments then you will not be considered for the role.

  • Customer Success Executive

    4 weeks ago

    Hyderabad, Telangana, India Fin Infocom Private Limited Full time

    Job DescriptionDescriptionWe are seeking a Customer Success Executive to join our dynamic team in India. The ideal candidate will be responsible for ensuring our customers achieve their goals through our products and services, enhancing customer satisfaction and loyalty.Responsibilities- Manage customer accounts to ensure satisfaction and retention.- Act as...

  • Customer Success Executive

    1 day ago

    Hyderabad, Telangana, India CloudHire Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Overview:We are seeking a proactive and customer-focused Customer Success Executive / Account Manager to serve as the primary point of contact for assigned clients after the sale. This role is crucial in driving customer satisfaction, platform adoption, retention, and growth within our SaaS business. The ideal candidate will have strong communication and...

  • Customer Success Manager

    2 days ago

    Hyderabad, Telangana, India beBeeSuccess Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job OverviewAmbition meets execution at a leading software company, where skilled professionals drive customer success together. Technology meets trust.The landscape of work is evolving and we're looking for visionaries who are passionate about driving business growth through innovation, leveraging AI to enhance customer value.We offer an enterprise...

  • Customer Success Manager

    6 days ago

    Hyderabad, Telangana, India insightsoftware Full time

    Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success...

  • Customer Success Manager

    1 day ago

    Hyderabad, Telangana, India insightsoftware Full time US$ 90,000 - US$ 1,20,000 per year

    Job DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...

  • Customer Success Manager

    12 hours ago

    Hyderabad, Telangana, India Magnitude Software Ind Pvt Full time

    Job DescriptionJob DescriptionCore ResponsibilitiesTrusted Advisor & Relationship Management- Act as the primary point of contact and strategic advisor for enterprise customers.- Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.- Lead structured renewal discussions, QBRs (Quarterly Business...

  • Manager, Customer Success

    4 weeks ago

    Hyderabad, Telangana, India Insightsoftware Full time

    Job Description- Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management- Coach & Mentor teams in performing their duties effectively.- Lead and Manage Customer Success teams and provide them guidance & mentorship.- Develop & implement strategic plans for Customer Success in...

  • Customer Success Manager

    1 day ago

    Hyderabad, Telangana, India Innovapptive Full time US$ 90,000 - US$ 1,20,000 per year

    Customer Success Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Medical Job Description About Us At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM...

  • Customer Success Manager

    12 hours ago

    Hyderabad, Telangana, India Innovapptive Inc Full time US$ 1,50,000 - US$ 2,00,000 per year

    Location: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalJob DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing...

  • Customer Success Manager

    2 days ago

    Hyderabad, Telangana, India Loop Health Full time

    Job DescriptionAbout the RoleAs a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients.This role is focused on high-impact, high-value activities in all aspects of...