Spyne.ai - Customer Success Manager

Gurugram | On-site | US Shift Timings (07 PM to 04 AM).About Spyne:Spyne is revolutionizing automotive retail with Generative AIand were moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster.Today, were building the worlds first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.Backed by $16M from Vertex Ventures, Accel, and top investors, were scaling like crazy:.5X revenue growth in 15 monthsnow gunning for 3-4X more this year.Launched industry-first AI Image & 360 solutions.Expanding aggressively in the US & Europe.Next up? A full GenAI Automotive Retail Suite.About the Role:Were not looking for a typical Customer Success Manager.Were looking for a Strategic Operator someone who can think like a consultant, act like a founder, and sell like a business owner.Youll own a book of business across the US & Europe driving adoption, solving tough problems, and growing revenue.Youll be the CEO of your accounts: every internal team (Product, AI, Tech, and Ops) exists to help you deliver success to your customers.This is a revenue ownership role not support, not relationship management.Youll be responsible for renewals, upsells, and overall account health, backed by deep collaboration with the rest of Spyne.What Youll Do:Own Your Book of Business:- Run your accounts like a business drive adoption, retention, and expansion.- Be accountable for renewals, upsell revenue, and account profitability.- Create strategic account plans that define success metrics and measurable ROI.Solve Real Problems:- Diagnose and troubleshoot complex customer issues often with limited context.- Collaborate with Product, Tech, and AI teams to design sustainable solutions.- Convert customer insights into product and process improvements.Drive Growth and Advocacy:- Build relationships with dealership GMs and executives across the US & EU.- Turn customers into long-term advocates through consistent value delivery.- Spot white-space opportunities for expansion and lead them like a sales owner.Lead with Ownership:- Operate as the single-threaded owner of your accounts no handoffs, no silos.- Drive internal alignment to make things happen for your customers.- Take pride in being the voice of the customer within Spyne.About the Schedule:At Spyne, Customer Obsession isnt a slogan its a core value.Our customers operate during US hours, so we do too.This role follows US business hours (7 PM 4 AM IST) not as a compromise, but as a commitment to serving our customers when they need us most.Our Gurugram office stays bustling and collaborative at night lively, well-supported, and filled with people who thrive on energy and ownership.What You Bring:- 3-6 years of experience in customer-facing roles: Consulting / Pre-sales / SaaS Success / Account Management.- Tier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc.- Proven track record of managing and growing customer accounts.- Strong problem-solving and analytical mindset.- Excellent communication and executive presence comfortable talking to CXOs & GMs.- Hunger to learn fast, move fast, and own outcomes end-to-end.- Willingness to work US hours (7 PM4 AM IST) with global clients.WHY SPYNE?:- Young startup: We are a young start up with an average age of employees as 25-26 yrs, but at the same time helmed by seasoned professionals, building a sound profitable business at the base.- Hypergrowth Trajectory: 5X revenue surge in 15 months, now scaling 3-4X YoY.- Elite Meritocracy: No politicsjust autonomy, accountability, and rewards for those who deliver.- High-impact, high-reward role competitive salary, performance-based incentives, and equity.- Best-in-Class Perks: Machine of your choice, tools of your choicewe invest in you like you invest in us.- Obsessed with Excellence: For our customers and our team.Your growth is our priority. (ref:iimjobs.com)