HR Operations

Requirement:Exp: 5+ yearsNotice period: Immediate• Willingness to work Europe timings• Minimum 2 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc, Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc.• Graduation but Post-Graduation (any specialization) will be an advantage• Excellent written & verbal English communication - IMP• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)• Knowledge of MS tools (SharePoint, Excel & PowerPoint)• Attention to detail and ability to follow guidelines• Ability to maintain highly confidential and sensitive information• Ability to deliver against agreed objectives/ service levels• Ability to work effectively in a team and willingness to help othersContract DescriptionWe are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)Key Accountabilities:• Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity• Respond & resolve queries in a timely & accurate manner with employee experience at the core.• Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.)• Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements• Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query• Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools• Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policiesContract DescriptionWe are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)Key Accountabilities:• Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity• Respond & resolve queries in a timely & accurate manner with employee experience at the core.• Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.)• Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements• Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query• Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools• Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policiesSkills and Qualifications• Willingness to work Europe timings• Minimum 2 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc.• Graduation but Post-Graduation (any specialization) will be an advantage• Excellent written & verbal English communication• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)• Knowledge of MS tools (SharePoint, Excel & PowerPoint)• Attention to detail and ability to follow guidelines• Ability to maintain highly confidential and sensitive information• Ability to deliver against agreed objectives/ service levels• Ability to work effectively in a team and willingness to help othersContract DescriptionWe are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)Key Accountabilities:• Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity• Respond & resolve queries in a timely & accurate manner with employee experience at the core.• Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.)• Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements• Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query• Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools• Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policiesSkills and Qualifications• Willingness to work Europe timings• Minimum 2 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc.• Graduation but Post-Graduation (any specialization) will be an advantage• Excellent written & verbal English communication• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)• Knowledge of MS tools (SharePoint, Excel & PowerPoint)• Attention to detail and ability to follow guidelines• Ability to maintain highly confidential and sensitive information• Ability to deliver against agreed objectives/ service levels• Ability to work effectively in a team and willingness to help othersAdditional Sills: