Senior Product Support Specialist
2 days ago
Role : Senior Product Support Specialist
Location : Hyderabad, India (Hybrid)
Work Timings : Night Shift (supporting N. America customers)
What Will I be doing?
- Work with customers to help them solve issues.
- Own customer reported issues and see problems through to resolution
- Consult with customers to ensure their business operations run effectively.
- Follow all defined processes in the team when working on issues
- Be part of the ticketing system and handle the client reported issues.
- Be proud of what you work on, obsess about the quality of the work you produce
- Influence the direction of the product by providing feedback about challenges customers have with using our product
What Skills do I need?
- 4 to 9 years in supporting web-based enterprise applications
- A willingness to solve problems for our customers
- A technology-centric background
- Previous advanced support experience with data-driven, web-based applications
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Can work in a fast paced, ever changing, start-up environment
Benefits :
- Comprehensive medical coverage for yourself and your immediate family
- An environment where wellbeing is high on priority access to regular yoga, nutrition counselling, stress management, inclusion of family for most benefit awareness building sessions
- Unlimited vacation
- Opportunities to be a part of a community and give back: Social activities are part of our
culture;
- You can look forward to regular engagement, social work, community give-back initiatives.
(ref:hirist.tech)-
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