Senior Product Support Specialist

2 days ago


Hyderabad, India Staffington Consulting Pvt Ltd Full time

Role : Senior Product Support Specialist


Location : Hyderabad, India (Hybrid)


Work Timings : Night Shift (supporting N. America customers)


What Will I be doing?


- Work with customers to help them solve issues.


- Own customer reported issues and see problems through to resolution


- Consult with customers to ensure their business operations run effectively.


- Follow all defined processes in the team when working on issues


- Be part of the ticketing system and handle the client reported issues.


- Be proud of what you work on, obsess about the quality of the work you produce


- Influence the direction of the product by providing feedback about challenges customers have with using our product


What Skills do I need?


- 4 to 9 years in supporting web-based enterprise applications


- A willingness to solve problems for our customers


- A technology-centric background


- Previous advanced support experience with data-driven, web-based applications


- Strong logical, analytical and problem solving skills


- Excellent communication skills


- Can work in a fast paced, ever changing, start-up environment


Benefits :


- Comprehensive medical coverage for yourself and your immediate family


- An environment where wellbeing is high on priority access to regular yoga, nutrition counselling, stress management, inclusion of family for most benefit awareness building sessions


- Unlimited vacation


- Opportunities to be a part of a community and give back: Social activities are part of our

culture;


- You can look forward to regular engagement, social work, community give-back initiatives.

(ref:hirist.tech)

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