Engagement Manager

2 weeks ago

Coimbatore, Tamil Nadu, India techjays Full time

About the Job:

Why you'll be excited to work at Techjays

At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful technology that drives meaningful change.

Our global team consists of professionals who have honed their skills at leading companies such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini. With engineering teams across the globe, we deliver tailored AI software and services to clients ranging from startups to large-scale enterprises.

Be part of a company that's pushing the boundaries of digital transformation. At Techjays, you'll work on exciting projects that redefine industries, innovate with the latest technologies, and contribute to solutions that make a real-world impact. Join us on our journey to shape the future with AI.

We are looking for an Engagement Manager to lead client relationship management, project oversight, and strategic account growth. This role involves coordinating delivery teams, managing escalations and risks, and aligning internal stakeholders to client goals. Strong communication, negotiation, and leadership skills are essential. You'll ensure client satisfaction while driving long-term success.

Experience : 8 to 10 Years

Work Location : Coimbatore

Key Responsibilities: 

Client Management:

  • Own strategic relationships with key clients; act as a trusted advisor and escalation point.
  • Identify business opportunities and align internal resources to meet client goals.
  • Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions.
  • Drive continuous improvement in client satisfaction, retention, and growth metrics.
  • Analyze account performance data to provide insights and actionable recommendations.
  • Collaborate with sales/account managers to identify upsell and cross-sell opportunities.
  • Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution.

People Management:

  • Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists.
  • Set performance objectives, conduct reviews, and support career development planning.
  • Foster a high-performance, collaborative, and inclusive team culture.
  • Oversee staffing, succession planning, and skills development across client-facing and delivery teams.
  • Partner with HR and leadership on engagement, retention, and organizational health initiatives.

Key Performance Indicators (KPIs)

  • Client Satisfaction (CSAT) & Net Promoter Score (NPS)
  • Account retention & renewal rates
  • Revenue growth from existing clients (upsells/cross-sells)
  • Team performance metrics (goal attainment, quality scores)
  • Employee engagement and retention
  • Escalation response time and resolution effectiveness

What We Offer:

  • Best-in-class packages.
  • Paid holidays and flexible time-off policies.
  • Casual dress code and a flexible working environment.
  • Opportunities for professional development in an engaging, fast-paced environment.
  • Medical insurance covering self and family up to 4 lakhs per person.
  • Diverse and multicultural work environment.
  • Be part of an innovation-driven culture with ample support and resources to succeed.

  • Engagement Manager

    4 weeks ago

    Coimbatore, Tamil Nadu, India Techjays Full time

    - Client Management: Own strategic relationships with key clients; act as a trusted advisor and escalation point.- Identify business opportunities and align internal resources to meet client goals.- Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions.- Drive continuous improvement in client satisfaction, retention,...

  • Engagement Manager

    1 week ago

    Coimbatore, Tamil Nadu, India techjays Full time

    About the Job: Why you'll be excited to work at Techjays At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver...

  • Engagement Manager/Account Manager

    4 days ago

    Coimbatore, Tamil Nadu, India OneData Software Solutions Full time

    About the job:- We are looking for a proactive and detail-oriented Engagement Manager / Account Manager to join our remote team.- In this role, you will work closely with customers to ensure successful implementation of QA processes and AI solutions.- You will manage the delivery lifecycle from capturing requirements to tracking tasks and ensuring code...

  • 15h Left: Engagement Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India techjays Full time

    About the Job:Why you'll be excited to work at TechjaysAt Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful...

  • Community Engagement Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeCustomer Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Community Engagement Specialist to join our team. This role will be responsible for building and maintaining strong relationships with customers, fostering a positive brand experience, and driving business growth through community engagement.The ideal candidate will have excellent...

  • Client Engagement Expert

    1 week ago

    Coimbatore, Tamil Nadu, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 15,00,000

    As a Relationship Development Specialist, you will play a pivotal role in fostering meaningful connections with our clients. Your primary responsibility will be to gain a thorough understanding of their business objectives and challenges, leveraging this knowledge to provide strategic recommendations that drive value for our clients.Responsibilities:You will...

  • Senior Engagement Campaign Specialist

    2 days ago

    Coimbatore, Tamil Nadu, India beBeeBraze Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Overview:We are seeking a skilled professional to implement and optimize customer engagement campaigns using the Braze platform.Responsibilities:Campaign DevelopmentDevelop, configure, and maintain campaigns in Braze using Liquid templating and CanvasIntegration ExpertiseIntegrate Braze with backend systems via REST APIs, Webhooks, and SDKsData...

  • Chief Client Engagement Officer

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeClientService Full time

    Director of Client ServicesThis pivotal leadership role involves overseeing and enhancing our client relationships. As a key strategic partner, you will develop plans to drive business growth and manage a team of professionals to deliver exceptional client service.The ideal candidate will possess extensive experience in client relationship management, a...

  • Senior Client Engagement Specialist

    3 days ago

    Coimbatore, Tamil Nadu, India beBeeClient Full time ₹ 8,00,000 - ₹ 12,00,000

    Job DescriptionThe ideal candidate will be responsible for delivering exceptional client service by acting as a liaison between clients and internal teams.Respond to all inbound leads generated through marketing efforts.Build and maintain strong relationships with international clients via various communication platforms.Ensure smooth delivery of services...

  • Employee Experience Manager

    2 days ago

    Coimbatore, Tamil Nadu, India beBeePeople Full time ₹ 9,00,000 - ₹ 12,50,000

    Job Summary:We are seeking a highly skilled Coordinator, People Experience to support the deployment and execution of change management strategies and facilitate the successful adoption of new employee engagement and experience platforms across global restaurant staff.The ideal candidate will have a degree in Human Resources, Business Administration, or...