Engagement Manager
3 weeks ago
- Client Management: Own strategic relationships with key clients; act as a trusted advisor and escalation point.
- Identify business opportunities and align internal resources to meet client goals.
- Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions.
- Drive continuous improvement in client satisfaction, retention, and growth metrics.
- Analyze account performance data to provide insights and actionable recommendations.
- Collaborate with sales/account managers to identify upsell and cross-sell opportunities.
- Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution.
- People Management: Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists.
- Set performance objectives, conduct reviews, and support career development planning.
- Foster a high-performance, collaborative, and inclusive team culture.
- Oversee staffing, succession planning, and skills development across client-facing and delivery teams.
- Partner with HR and leadership on engagement, retention, and organizational health initiatives.
- Key Performance Indicators (KPIs).
- Client Satisfaction (CSAT) & Net Promoter Score (NPS).
- Account retention & renewal rates.
- Revenue growth from existing clients (upsells/cross-sells).
- Team performance metrics (goal attainment, quality scores).
- Employee engagement and retention.
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Engagement Manager
2 weeks ago
Coimbatore, Tamil Nadu, India techjays Full timeAbout the Job:Why you'll be excited to work at TechjaysAt Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful...
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Engagement Manager
7 days ago
Coimbatore, Tamil Nadu, India techjays Full timeAbout the Job: Why you'll be excited to work at Techjays At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver...
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Engagement Manager/Account Manager
19 hours ago
Coimbatore, Tamil Nadu, India OneData Software Solutions Full timeAbout the job:- We are looking for a proactive and detail-oriented Engagement Manager / Account Manager to join our remote team.- In this role, you will work closely with customers to ensure successful implementation of QA processes and AI solutions.- You will manage the delivery lifecycle from capturing requirements to tracking tasks and ensuring code...
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15h Left: Engagement Manager
2 weeks ago
Coimbatore, Tamil Nadu, India techjays Full timeAbout the Job:Why you'll be excited to work at TechjaysAt Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful...
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Community Engagement Specialist
2 weeks ago
Coimbatore, Tamil Nadu, India beBeeCustomer Full timeJob DescriptionWe are seeking a highly motivated and customer-focused Community Engagement Specialist to join our team. This role will be responsible for building and maintaining strong relationships with customers, fostering a positive brand experience, and driving business growth through community engagement.The ideal candidate will have excellent...
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Client Engagement Expert
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Coimbatore, Tamil Nadu, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 15,00,000As a Relationship Development Specialist, you will play a pivotal role in fostering meaningful connections with our clients. Your primary responsibility will be to gain a thorough understanding of their business objectives and challenges, leveraging this knowledge to provide strategic recommendations that drive value for our clients.Responsibilities:You will...
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Chief Client Engagement Officer
1 week ago
Coimbatore, Tamil Nadu, India beBeeClientService Full timeDirector of Client ServicesThis pivotal leadership role involves overseeing and enhancing our client relationships. As a key strategic partner, you will develop plans to drive business growth and manage a team of professionals to deliver exceptional client service.The ideal candidate will possess extensive experience in client relationship management, a...
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Senior Client Engagement Specialist
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Coimbatore, Tamil Nadu, India beBeeClient Full time ₹ 8,00,000 - ₹ 12,00,000Job DescriptionThe ideal candidate will be responsible for delivering exceptional client service by acting as a liaison between clients and internal teams.Respond to all inbound leads generated through marketing efforts.Build and maintain strong relationships with international clients via various communication platforms.Ensure smooth delivery of services...
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Social Media Manager
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Coimbatore, Tamil Nadu, India Tidy Rabbit Full timeWe are looking for a creative and results-driven Social Media Manager to manage our brand's online presence across all platforms.The ideal candidate will have a strong grasp of social media strategy, content creation, audience engagement, and analytics to drive brand growth and visibility. ResponsibilitiesDevelop, implement, and manage social media...
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Experience Manager
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Coimbatore, Tamil Nadu, India beBeePerformanceManagementAssociate Full time ₹ 60,000 - ₹ 80,000Job Title: Performance Management Associate", "", " Key Responsibilities:", " ", " Support the performance management lifecycle, including project tracking, tool development, and training resources.", " Maintain frameworks and tools for career pathing, competencies, and development planning.", " Collaborate with cross-functional partners to ensure...