15h Left: Engagement Manager

2 weeks ago


Coimbatore, Tamil Nadu, India techjays Full time
About the Job:

Why you'll be excited to work at Techjays

At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful technology that drives meaningful change.

Our global team consists of professionals who have honed their skills at leading companies such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini. With engineering teams across the globe, we deliver tailored AI software and services to clients ranging from startups to large-scale enterprises.

Be part of a company that's pushing the boundaries of digital transformation. At Techjays, you'll work on exciting projects that redefine industries, innovate with the latest technologies, and contribute to solutions that make a real-world impact. Join us on our journey to shape the future with AI.

We are looking for an Engagement Manager to lead client relationship management, project oversight, and strategic account growth. This role involves coordinating delivery teams, managing escalations and risks, and aligning internal stakeholders to client goals. Strong communication, negotiation, and leadership skills are essential. You'll ensure client satisfaction while driving long-term success.

Experience : 8 to 10 Years

Work Location : Coimbatore

Key Responsibilities:

Client Management:

- Own strategic relationships with key clients; act as a trusted advisor and escalation point.
- Identify business opportunities and align internal resources to meet client goals.
- Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions.
- Drive continuous improvement in client satisfaction, retention, and growth metrics.
- Analyze account performance data to provide insights and actionable recommendations.
- Collaborate with sales/account managers to identify upsell and cross-sell opportunities.
- Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution.

People Management:

- Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists.
- Set performance objectives, conduct reviews, and support career development planning.
- Foster a high-performance, collaborative, and inclusive team culture.
- Oversee staffing, succession planning, and skills development across client-facing and delivery teams.
- Partner with HR and leadership on engagement, retention, and organizational health initiatives.

Key Performance Indicators (KPIs)

- Client Satisfaction (CSAT) & Net Promoter Score (NPS)
- Account retention & renewal rates
- Revenue growth from existing clients (upsells/cross-sells)
- Team performance metrics (goal attainment, quality scores)
- Employee engagement and retention
- Escalation response time and resolution effectiveness

What We Offer:

- Best-in-class packages.
- Paid holidays and flexible time-off policies.
- Casual dress code and a flexible working environment.
- Opportunities for professional development in an engaging, fast-paced environment.
- Medical insurance covering self and family up to 4 lakhs per person.
- Diverse and multicultural work environment.
- Be part of an innovation-driven culture with ample support and resources to succeed.

  • Coimbatore, Tamil Nadu, India beBeeService Full time ₹ 20,00,000 - ₹ 25,00,000

    Job SummaryThe Senior Service Desk Manager plays a pivotal role in ensuring seamless technical support delivery to staff and clients worldwide.This involves managing a distributed support team, optimizing help desk processes, integrating automation and AI into workflows, and leveraging data analytics to enhance service desk performance.The Senior Service...

  • Engagement Manager

    4 weeks ago


    Coimbatore, Tamil Nadu, India Techjays Full time

    - Client Management: Own strategic relationships with key clients; act as a trusted advisor and escalation point.- Identify business opportunities and align internal resources to meet client goals.- Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions.- Drive continuous improvement in client satisfaction, retention,...

  • Engagement Manager

    2 weeks ago


    Coimbatore, Tamil Nadu, India techjays Full time

    About the Job:Why you'll be excited to work at TechjaysAt Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful...


  • Coimbatore, Tamil Nadu, India Bull Machines Pvt Ltd Full time

    At Bull Machines Pvt Ltd, we're engineering the future of construction equipment. With a focus on innovation, reliability, and excellence, we are expanding our footprint and looking for dynamic professionals to join our journey.We are currently seeking a Purchase Manager with deep expertise in high-value, A-class commodities — Engines, Transmissions,...


  • Coimbatore, Tamil Nadu, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Drive Strategic Growth in Construction and Project ManagementOverview of the Role:We are seeking a seasoned executive with expertise in driving strategic sales, forging executive partnerships, and leading market expansion efforts for a prestigious professional certification in South Asia.The ideal candidate has 10+ years of executive experience in B2B sales,...


  • Coimbatore, Tamil Nadu, India Right Advisors Private Limited Full time

    Job Description1. To teach in areas allocated by the Reporting Head.2. To engage with the broader scholarly and professional communities.3. To contribute to the development, planning and implementation of a high-quality curriculum.4. To assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student...


  • Coimbatore, Tamil Nadu, India beBeeTalent Full time ₹ 3,00,000 - ₹ 6,00,000

    Job OverviewAs a Human Resources Intern, you will be responsible for determining job requirements, screening candidates and forecasting hiring needs of the organization; source suitable candidates and execute the recruitment process and onboard them;This role requires 0 - 1+ years of experience.Key Responsibilities:Work closely with management and...


  • Coimbatore, Tamil Nadu, India OneData Software Solutions Full time

    About the job:- We are looking for a proactive and detail-oriented Engagement Manager / Account Manager to join our remote team.- In this role, you will work closely with customers to ensure successful implementation of QA processes and AI solutions.- You will manage the delivery lifecycle from capturing requirements to tracking tasks and ensuring code...

  • Sports Storyteller

    4 days ago


    Coimbatore, Tamil Nadu, India beBeeWriter Full time ₹ 8,00,000 - ₹ 12,00,000

    Join Our Sports Writing Team">Are you passionate about sports and eager to tell captivating stories? We invite you to be a part of our dynamic team as a Sports Journalist, where you can cover the America's most exciting games. Since 2014, we've been dedicated to redefining how fans engage with sports content.">As a leading sports media company in America,...

  • 15h Left Specialist

    2 weeks ago


    Coimbatore, Tamil Nadu, India Flex Full time

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design build and deliver innovative products that improve the world A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful inclusive and collaborative environment If you are excited about a role but don t meet every...