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Chief Client Engagement Officer

3 weeks ago


Coimbatore, Tamil Nadu, India beBeeClientService Full time

Director of Client Services

This pivotal leadership role involves overseeing and enhancing our client relationships. As a key strategic partner, you will develop plans to drive business growth and manage a team of professionals to deliver exceptional client service.

The ideal candidate will possess extensive experience in client relationship management, a strong understanding of the industry dynamics, and exceptional leadership skills.

About the Role

  • Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact and trusted advisor.
  • Anticipate client needs and proactively identify solutions to address them.
  • Conduct regular client meetings to review performance, address issues, and identify opportunities for growth.
  • Act as the voice of the client within the organization, ensuring their needs are understood and met.

Key Responsibilities

  • Develop and implement client service strategies that align with company goals and objectives.
  • Identify opportunities to expand services and grow existing client accounts (upselling and cross-selling).
  • Contribute to the development of new business proposals and participate in client presentations.
  • Monitor industry trends and best practices to continuously improve client service offerings.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field is required.
  • An MBA or relevant advanced degree is preferred.
  • 15-17 years of progressive experience in client service, account management, or a related field, with a significant portion in a leadership role.
  • Proven track record of successfully managing and growing client relationships.

Skills and Qualifications

  • Strong understanding of the industry and its dynamics.
  • Excellent leadership, communication, and interpersonal skills.
  • Strategic thinking and problem-solving abilities.
  • Strong negotiation and presentation skills.
  • Ability to work effectively under pressure and manage multiple priorities.