CRM Executive

3 weeks ago

New Delhi, India Derewala Industries Limited Full time

About Derewala Industries Ltd.:Derewala is a name synonymous with innovation, sustainability, and quality in the world of jewelry manufacturing. With cutting-edge technology and a global clientele, we are committed to creating timeless pieces while maintaining eco-friendly practices. Since our humble beginnings in 1987, we have adhered to the highest standards of quality and on-time delivery. Headquartered in Jaipur, India's jewellery hub, Derewala has expanded its global footprint, serving esteemed clients in over 30 countries across 6 continents.Location- Sitapura, JaipurWorking Days- 6Sample and Brief Management:- Review all new and specific jewellery briefs, collaborating with production and PPC (Production Planning & Control) teams to ensure samples are production friendly. - Send approved samples and briefs to customers, providing tracking details and photos.Inspection and Reporting:- Prepare and send all inspection reports to customers, ensuring thorough documentation and accuracy. - Manage approvals for PP samples, shipment samples, and packaging samples, including tracking details, and ensure timely customer communication.Shipment and Post-Shipment Communication:- Inform buyers once a shipment has been dispatched (mandatory for every PO). - Notify buyers of any delays at least 10 days before shipment, ensuring transparency and proactive issue resolution.Design and Offer Management:- Issue design briefs and prepare offers for new or existing designs. - Prepare and send quotations for customer requests.Sample and Material Follow-Up:- Track progress and follow up on samples and materials, ensuring timely delivery and quality control. - Fill out specification sheets required by customers and prepare return invoices as needed.Shipment and Goods Processing:- Verify the quality of all sample shipments, prepare Return Goods Authorization (RGA), and coordinate with the Exim (Export-Import) department for shipment documentation.Customer Communication:- Manage email communications with buyers, ensuring clear, professional, and timely responses.Preferred Candidate Profile-- 0-3 years of experience in merchandising/ customer relationship management in Luxury Goods/ Retails industry - Excellent communication and interpersonal skills - Must be graduate or MBA / PGDM holder

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