Senior Executive – CRM

1 day ago

New Delhi, India Amit Enterprises Housing Ltd. Full time

Senior Executive – CRM Experience: 3–6 years in customer service, collections, or documentation in real estateRole Overview Execute day-to-day post-sales activities including banking coordination, collection follow-ups, registration documentation, and possession scheduling.Key Responsibilities •⁠ ⁠Prepare demand letters and track installment collections. •⁠ ⁠Coordinate with banks for loan disbursements and payment tracking. •⁠ ⁠Assist customers with registration and possession formalities. •⁠ ⁠Update customer data and maintain communication logs in ERP. •⁠ ⁠Respond promptly to customer calls and emails. •⁠ ⁠Generate MIS reports for management and audits. •⁠ ⁠Coordinate for NOCs, dues clearance, and handover readiness. •⁠ ⁠Escalate unresolved issues to Assistant Manager – CRM. Candidate Profile •⁠ ⁠Graduate in Commerce or Business Administration. •⁠ ⁠3–6 years of experience in real estate or customer service. •⁠ ⁠Understanding of banking, registration, and possession processes. •⁠ ⁠Proficiency in CRM ERP and MS Excel. •⁠ ⁠Strong communication and interpersonal skills. •⁠ ⁠Languages: English and Marathi.

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