CRM Executive

**JD for CRM-AWPL**

Designation: CRM

Location: Ghevra, New Delhi

Package: 1.80 LPA -2.50 LPA

Experience: 0.6- 2 Years

**Job Summary**: The CRM/Customer Service Representative is responsible for developing, implementing, and managing customer relationship strategies to enhance customer satisfaction, loyalty, and retention. This role involves phone calls to promote or sell product or services, handle and provide support for customer data (inquiries), streamline processes, and optimize interactions throughout the customer lifecycle.

**Responsibilities**:
1. **Strategy Development**:

- Collaborate with cross-functional teams to develop and implement CRM strategies aligned with business goals.
- Analyze customer data and market trends to identify opportunities for improving customer engagement.

2. **CRM System Management**:

- Administer and maintain CRM systems, ensuring data accuracy, system integrity, and user compliance.
- Customize CRM platforms to meet specific business needs and integrate with other business systems.

3. **Making Outbond Calls and Receiving Incoming Calls**:

- Contacting potential customers to promote products or services.
- Explaining the features and benefits of the products and services offered by the company.
- Persuading customers to make a purchase or setup an appointment.
- Answering incoming calls from customers.
- Addressing customer inquiries, resolving problems and providing information.
- Taking orders, processing payments and managing customer accounts.

4. **Campaign Management**:

- Plan and execute targeted marketing campaigns to acquire, retain, and upsell customers.
- Monitor campaign performance, analyze results, and adjust strategies to optimize outcomes.

5. **Customer Support Collaboration**:

- Collaborate with customer support teams to ensure a seamless customer experience across all touchpoints.
- Implement processes to address customer feedback and enhance overall satisfaction.
- Build and maintain positive relationships with customers.

6. **Training and User Adoption**:

- Provide training and support to teams using CRM tools to maximize their effectiveness.
- Foster a culture of CRM adoption throughout the organization.

7. **Reporting and Analytics**:

- Generate regular reports on key performance indicators (KPIs) related to customer engagement and CRM effectiveness.
- Use analytics to identify areas for improvement and make data-driven recommendations.

8. **Product Knowledge and Time Management**:

- Staying informed about the company’s products, services and promotions.
- Being able to effectively communicate product features and benefit to potential customers.
- Managing call schedules and call back efficiently.
- Prioritizing tasks and calls to maximize productivity.

**Qualifications and Skills**:

- Bachelor’s degree in Marketing, Business, or a related field.
- Strong analytical skills and the ability to interpret data to drive decision-making.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional environment.
- Should be able to track b2b portal inquiries, and company’s social media accounts.
- Daily presence on social media accounts.

**Note**:
*Age limit: 30 years.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Speak with the employer**
+91 9592154531