Executive - CRM

6 days ago


New Delhi, India WOW Skin Science Full time

We’re Hiring: CRM & Retention Specialist | Bangalore (On-site)Experience: 1–3 years in CRM, retention, or lifecycle marketingTools: Klaviyo / CleverTap / MoEngage or similar platformsKey Responsibilities:CRM Setup & Optimization- Build and manage customer journeys (on Klaviyo / CleverTap / MoEngage) - Define and optimize lifecycle flows (welcome, cart abandon, reactivation, winback) - Segmentation logic & experimentationPlatform & Agency Partnerships- Liaise with CRM tools' success teams for feature leverage - Work with external partners/agencies to manage campaigns, audits, etc.Campaign Execution & Growth- Execute weekly/monthly campaigns (email, SMS, WhatsApp) - Own retention metrics — repeat rate, LTV, churn rateData & Analytics- Track flow performance (OR, CTR, CVR, revenue contribution) - Build dashboards / reports for team & leadershipIf interested, kindly submit your application on the link mentioned below:https://forms.gle/Kas9aeJhFJzS3hvZ6 /Jobs@buywow.in



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