Cox & Kings - Social Media & ORM Specialist

1 day ago


New Delhi, India Cox & Kings Full time

Role are looking for a creative and proactive Social Media & ORM Specialist to manage our brands online presence, engage audiences, and protect brand reputation across digital platforms. The role involves creating & managing engaging content, driving social campaigns, monitoring conversations, and handling customer feedback to ensure a positive brand Media Management


- Develop and implement a comprehensive social media strategy across platforms (Facebook, Instagram, Twitter/X, LinkedIn, YouTube, etc.)

- Plan, create, and schedule engaging content (posts, stories, reels, videos, infographics, etc.)

- Run paid social campaigns to drive engagement, leads, and brand awareness.

- Monitor analytics, track KPIs (reach, engagement, growth, conversions), and prepare performance reports.

- Collaborate with design, content, and marketing teams & Agency to ensure brand Reputation Management (ORM)


- Monitor online mentions, reviews, and customer conversations across social media, review sites, forums, and blogs.

- Respond to customer queries, complaints, and feedback in a timely and professional manner.

- Manage brand presence on platforms like Google Reviews, Glassdoor, Trustpilot, MouthShut, etc.

- Escalate critical feedback/issues to relevant teams and ensure closure.

- Implement proactive ORM strategies to maintain a positive brand perception.

- Track sentiment analysis and share insights for brand Bachelors degree in Marketing, Communications, PR, or related field.

- 5-7 years of experience in Social Media Management and/or ORM.

- Strong knowledge of social platforms, tools and ORM dashboards.

- Excellent communication skills with the ability to handle sensitive conversations.

- Creative mindset with an eye for storytelling, trends, and audience engagement.

- Analytical skills to measure performance and optimize campaigns.


- Crisis management experience is a Experience in influencer marketing or community management.

- Exposure to social listening tools.

- Basic knowledge of SEO, content marketing, or paid media.


(ref:iimjobs.com)

  • New Delhi, India Cox & Kings Full time

    - We are looking for a motivated and energetic Channel Sales Team Lead with 3+ years of experience in travel or retail sales.- The role involves driving sales through Preferred Sales Agents (PSAs), franchise partners, and company-owned stores, while supporting marketing and regional sales initiatives.- The ideal candidate will be responsible for guiding a...


  • New Delhi, India Cox & Kings Full time

    Role Overview:We are seeking a data-driven and results-oriented Performance Marketeer to lead our paid marketing campaigns across digital platforms. The ideal candidate will have hands-on experience in managing large budgets, optimizing campaigns for ROI/ROAS, and driving customer acquisition through measurable performance channels.Key Responsibilities:-...


  • Delhi, Delhi, India Span Communications Full time

    **About the Role**: **Key Responsibilities**: - **Monitor** brand mentions, reviews, and conversations across all social media platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube, etc.), forums, review sites, and other digital touchpoints. Online response management queries - **Respond** promptly and professionally to customer comments, reviews, and...

  • Social Media

    22 hours ago


    Delhi, India Zafify Ltd Full time

    About the jobRole DescriptionThis is a full-time, on-site role for a Social Media Specialist located in India. The Social Media Specialist will be responsible for managing and creating content for various social media platforms, developing social media strategies, and conducting social media marketing campaigns. The role also includes engaging with the...

  • AdTech Specialist

    2 weeks ago


    Delhi, India HT Digital Streams Full time

    Job Description: AdTech Specialist Location: Hybrid Experience: 5–8 years in AdTech / Programmatic Platforms Department: Revenue / Product & AdTech About the Role: We are looking for an AdTech Specialist who understands the programmatic ecosystem in depth and can drive revenue growth by optimizing technology, integrations, and yield strategies. Unlike...

  • Adtech specialist

    1 week ago


    Delhi, India HT Digital Streams Full time

    Job Description: Ad Tech Specialist Location: Hybrid Experience: 5–8 years in Ad Tech / Programmatic Platforms Department: Revenue / Product & Ad Tech About the Role: We are looking for an Ad Tech Specialist who understands the programmatic ecosystem in depth and can drive revenue growth by optimizing technology, integrations, and yield...

  • Intern - Orm

    1 week ago


    New Delhi, India Team pumpkin Full time

    **Your Responsibilities**: - Communicate with followers, respond to queries in a timely manner and monitor customer reviews - Keep track of brand sentiments with the help of tools - Maintaining track of responses and brand engagement - Communicate with industry professionals and influencers via social media to create a strong network - Adhere to rules and...

  • AdTech Specialist

    1 week ago


    Delhi, India HT Digital Streams Full time

    Job Description: AdTech SpecialistLocation: HybridExperience: 5–8 years in AdTech / Programmatic PlatformsDepartment: Revenue / Product & AdTechAbout the Role:We are looking for an AdTech Specialist who understands the programmatic ecosystem in depth and can drive revenue growth by optimizing technology, integrations, and yield strategies. Unlike an AdOps...

  • AdTech Specialist

    1 week ago


    Delhi, India HT Digital Streams Full time

    Job Description: AdTech SpecialistLocation: HybridExperience: 5–8 years in AdTech / Programmatic PlatformsDepartment: Revenue / Product & AdTechAbout the Role:We are looking for an AdTech Specialist who understands the programmatic ecosystem in depth and can drive revenue growth by optimizing technology, integrations, and yield strategies. Unlike an...


  • Delhi, Delhi, India Strobe Works Full time ₹ 6,00,000 per year

    JOB TITLE: Social Media Marketing Specialist LOCATION: Remote (Delhi, Mumbai, and Bangalore preferred) Salary Bracket: INR 6LABOUT US Strobe Works is an integrated creative agency that partners with leading hospitality and lifestyle brands to build standout digital presences. From compelling visuals to strategic campaigns, we help brands connect with their...