Social Media Executive

3 days ago

Delhi Delhi, India Span Communications Full time

**About the Role**:
**Key Responsibilities**:

- **Monitor** brand mentions, reviews, and conversations across all social media platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube, etc.), forums, review sites, and other digital touchpoints.
- **Respond** promptly and professionally to customer comments, reviews, and queries to maintain a positive brand image.
- **Identify** potential reputation risks and work with internal teams to manage and resolve them effectively.
- **Collaborate** with the customer service, marketing, and content teams to ensure brand consistency and appropriate tone of voice.
- **Prepare** daily, weekly, and monthly ORM reports, highlighting sentiment analysis, trends, and engagement metrics.
- **Track and escalate** serious issues to the relevant departments for faster resolution.
- **Stay updated** on social media trends, platform updates, and best ORM practices.

**Requirements**:

- Bachelor’s degree in Marketing, Communications, Public Relations, or related field.
- 2-3 years of proven experience in **Online Reputation Management** or social media customer support.
- Hands-on experience with ORM tools like **Hootsuite, Brandwatch, Sprout Social, Google Alerts, or Similar Web Monitoring Tools**.
- Strong communication skills - written and verbal.
- Excellent problem-solving skills and ability to manage negative feedback calmly and tactfully.
- Detail-oriented with strong analytical skills to interpret data and metrics.
- Ability to multitask and work in a fast-paced environment.

**Job Types**: Full-time, Permanent, Contractual / Temporary

Pay: From ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Expected Start Date: 20/06/2025

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