Customer Success Manager
2 weeks ago
ROLE :Manager – Customer Success (Open Position – 1) LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on drivingadoption, retention, revenue growth, and advocacyby aligning our platform’s capabilities with customer business goals.BROAD RESPONSIBILITIES :Develop Engagement and Relationship at Executive and C-Level Deliver Product Evangelization , workshops, and best practicesto empower client teams. Partner with Execs to create thought leadership, webinars, and other client partnership program. Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots. Lead Business and strategic reviews to align on outcomes, roadmap, and value realization. Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs. Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction. Manage the entire upsell/cross sell cycle from lead generation to closure. This would include the following: Prospect development & lead generation Understanding business and technology scenario/needs Identifying and qualifying opportunities Product demonstrations Preparation of proposals, SOW Final negotiation and closureQUALIFICATIONS 6+ years of experience in Customer Success, Account Management, or Consulting with enterprise SaaS (preferably in Retail Tech, Martech, or AI solutions) with Global Clients. Proven track record of driving retention and revenue growth within large accounts. Strong understanding of retail/ecommerce KPIs (conversion, RoAS, AOV, CAC, retention). Excellent communication, executive presentation, and stakeholder management skills. Experienced in engaging with C-level executives in Retail & Digital Commerce Industry Self-starter with the ability to work independently. Ready to travel to client locations for business meetings.EXPERIENCE PREFERRED Experience of working with geographically diverse/distributed teams. Retail/ Digital commerce knowledge and experience highly preferred Experience in CDP, Customer Analytics, Customer Marketing, Personalization, SearchAbout the Company: Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester—more atwww.algonomy.com .
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Customer Success Manager
2 weeks ago
Delhi, Delhi, India Thynk Success Full timeAre you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...
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Customer Success Manager
3 weeks ago
New Delhi, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
2 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:- This role is only for graduates (Postgraduates should not apply). - You must have exceptional spoken and written English...
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Customer Success Manager
2 days ago
New Delhi, India Skill Veda Full timeCustomer Success Manager Location:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
5 days ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
3 weeks ago
New Delhi, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
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Customer Success Manager
2 weeks ago
New Delhi, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
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Customer Success Manager
5 days ago
New Delhi, India Skill Veda Full timeCustomer Success Associate – TravelTech / SaaS | New Delhi:Location: New DelhiCompensation: ₹5,00,000 – ₹6,00,000 per annum (Including PF and PGDM monthly fees of ₹6,666)Shift: 6 Days (5 Days On-site, 1 Day WFH)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken...
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Customer Success Manager
5 days ago
New Delhi, India Decode Age Full timeLocation:Bengaluru Function:Customer Success, Experience & Support Reporting To:Growth Head/ CEOAbout Decode AgeDecode Age is India’s first longevity company, operating at the intersection ofnutraceuticals, biotechnology, and digital health . We are creating a new category in preventive health and human longevity, with a fast-scaling D2C model and presence...
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Customer Success Manager
2 weeks ago
New Delhi, India Trantor Full timeAbout Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...
