Customer Success Manager
1 day ago
ROLE :Manager – Customer Success (Open Position – 1) LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on drivingadoption, retention, revenue growth, and advocacyby aligning our platform’s capabilities with customer business goals.BROAD RESPONSIBILITIES :Develop Engagement and Relationship at Executive and C-Level Deliver Product Evangelization , workshops, and best practicesto empower client teams. Partner with Execs to create thought leadership, webinars, and other client partnership program. Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots. Lead Business and strategic reviews to align on outcomes, roadmap, and value realization. Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs. Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction. Manage the entire upsell/cross sell cycle from lead generation to closure. This would include the following: Prospect development & lead generation Understanding business and technology scenario/needs Identifying and qualifying opportunities Product demonstrations Preparation of proposals, SOW Final negotiation and closureQUALIFICATIONS 6+ years of experience in Customer Success, Account Management, or Consulting with enterprise SaaS (preferably in Retail Tech, Martech, or AI solutions) with Global Clients. Proven track record of driving retention and revenue growth within large accounts. Strong understanding of retail/ecommerce KPIs (conversion, RoAS, AOV, CAC, retention). Excellent communication, executive presentation, and stakeholder management skills. Experienced in engaging with C-level executives in Retail & Digital Commerce Industry Self-starter with the ability to work independently. Ready to travel to client locations for business meetings.EXPERIENCE PREFERRED Experience of working with geographically diverse/distributed teams. Retail/ Digital commerce knowledge and experience highly preferred Experience in CDP, Customer Analytics, Customer Marketing, Personalization, SearchAbout the Company: Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester—more atwww.algonomy.com .
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Customer Success Manager
1 day ago
New Delhi, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships....
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Customer Success Manager
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New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAt ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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New Delhi, India Superset Full timeAssociate Customer Success Manager at SupersetWho are we?Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers.We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in...
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Customer Success Manager
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New Delhi, India Recro Full timeDesignation - Partner Success SpecialistLocation - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assignedimplementations, utilizing...
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Fundamento - Manager - Customer Success
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New Delhi, India Fundamento.ai Full timeAbout FundamentoWe're on a mission to reinvent how enterprises talk to their customersAt Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard,...
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Customer success manager
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New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero Fin Corp, Shriram Finance and Jio Financial Services- talk to their customers....
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers....
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers....
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About Fundamento We’re on a mission to reinvent how enterprises talk to their customers At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their...
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeSr. Solutions Architect South Delhi (Work from Office) | Full-Time About FundamentoWe’re on a mission to reinvent how enterprises talk to their customersAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers....
