Customer Relationship Manager

22 hours ago


Sahibzada Ajit Singh Nagar, India Unipro Techno Infrastructure (P) Ltd. Full time

Job Title:  Customer Relationship Manager (CRM) – Real Estate (Commercial/Residential)

Location: Mohali (Remote)

Position Type: Full-time / Permanent


Job Overview: A Customer Relationship Manager (CRM) Real Estate is responsible for overseeing and maintaining strong relationships with customers, vendors, and other stakeholders related to the projects or the potentials.


Key Responsibilities:

Client Relationship Management:

  • Develop and maintain strong, long-term relationships with commercial/Residential (property developers, businesses, investors, etc.).
  • Act as the primary point of contact for customers, addressing inquiries, concerns, and issues promptly and professionally.

Sales and Business Development:

  • Identify new business opportunities and build relationships with potential clients in the Real Estate sector.

Problem Resolution and Conflict Management:

  • Work with relevant teams to mitigate risks and manage expectations to avoid delays or dissatisfaction.

Reporting and Documentation:

  • Provide regular reports to senior management on customer satisfaction, project status, and key performance metrics.
  • Ensuring proper documentation and approval procedures are followed.

Market Knowledge and Industry Trends:

  • Stay up to date on industry trends, market conditions, and new technologies in the Real estate sector.

Collaboration with Internal Teams:

  • Work closely with sales, marketing, and construction teams to ensure the overall success of the project.

 

 

Required Skills and Qualifications:

  • Experience: At least 7-10 years of experience of CRM in Real Estate Sector.
  • Communication Skills: Excellent verbal and written communication skills for effective interaction with clients, internal teams, and stakeholders.
  • Problem-Solving: Strong ability to anticipate potential issues and develop proactive solutions.
  • Customer Service Focus: A strong commitment to customer satisfaction and relationship-building.
  • Organization and Time Management: Ability to manage multiple projects, timelines, and clients effectively.
  • Technical Skills: Proficiency in project management software, CRM tools, and Microsoft Office Suite.
  • Negotiation Skills: Effective in negotiating with clients, and vendors to reach mutually beneficial agreements.
  • Education: BBA, BCom (or any relevant degree) and MBA or relevant Masters degree




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