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Customer Success Management

5 months ago

Sahibzada Ajit Singh Nagar, India Jungleworks Full time
Job Title: Customer Success Management - Trainee
Location: Mohali, India

Summary:
Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.

Your Roles and Responsibilities:
  • Manage assigned customer relationships for successful product use, retention, and satisfaction
  • Prepare and nurture customers to become product advocates
  • Help customers achieve their educational goals using our products
  • Identify and address common customer issues
  • Advocate customer needs cross-departmentally
  • Identify and develop up-sell opportunities
  • Respond to customer queries via email and telephone
You Should have:
  • 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company
  • Strong written and verbal English communication skills
  • Techno-commercial mindset with understanding of various use cases
  • Graduation with an engineering background preferred
  • Strong teamwork skills with ability to work independently
  • Comfortable with night and flexible shifts
Qualification:
Graduate/Post Graduate in any domain

Compensation:
Competitive salary based on qualifications and experience