Customer Success Executive

2 months ago

Sahibzada Ajit Singh Nagar, India Jungleworks Full time
Job Description

Job Title: Customer Success Executive
Location: Mohali, India

Summary:
We are looking for a Customer Success Executive to help build customer loyalty and foster long-term customer relationships by ensuring that customers have a positive experience.

Your Roles and Responsibilities:

  • Customer Onboarding: Assist new customers in the onboarding process, helping them get started with the software. Provide guidance and support during this crucial phase.
  • Product Expertise: Develop a deep understanding of our SaaS product(s), staying up-to-date on new features and updates. Use this knowledge to guide customers in leveraging the software to its fullest potential.
  • Account Management: Own and manage a portfolio of customer accounts. Monitor customer health and usage patterns, identifying opportunities for upsell or cross-sell.
  • Customer Training: Offer training and resources to customers to ensure they can effectively use the software. This may include one-on-one training sessions or the creation of educational materials.
  • Customer Support: Address customer inquiries, issues, and requests promptly. Collaborate with the support team to resolve technical problems and ensure a positive customer experience.
  • Success Planning: Collaborate with customers to develop and implement success plans. Set clear goals and milestones to track progress and ensure the customer is achieving their desired outcomes.
  • Renewals and Expansion: Proactively engage with customers to secure renewals and identify opportunities for product expansion. Advocate for the customer within the company.
  • Feedback Collection: Gather customer feedback on their experience with the software. Share this feedback with the product development team to help improve the product.
  • Data Analysis: Analyze customer data and product usage to identify trends, areas for improvement, and opportunities for increased engagement.
  • Customer Advocacy: Encourage satisfied customers to become advocates for the company. This might include participation in case studies, testimonials, or referrals.
  • Reporting: Provide regular reports and updates to management on customer health, usage, and customer satisfaction. Share insights and recommendations for improving the customer success process.

You Should Have:
  • Bachelor's degree in a related field (e.g., business, marketing, computer science).
  • Previous experience in customer success, account management, or a similar role in the SaaS industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to manage multiple customer relationships simultaneously.
  • Proficiency with customer relationship management (CRM) software and data analysis tools.
  • A passion for technology and staying up-to-date with industry trends.

Qualification:
Graduate/Post Graduate in any domain

Compensation:
No bar for ideal candidates

  • Customer Success Executive

    2 months ago

    Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job Title: Customer Success ExecutiveLocation: Mohali, IndiaSummary:We are looking for a Customer Success Executive to help build customer loyalty and foster long-term customer relationships by ensuring that customers have a positive experience.Your Roles and Responsibilities:Customer Onboarding: Assist new customers in the onboarding process, helping them...

  • Customer Success Manager IT SaaS

    1 month ago

    Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking implementing success programs contributing to sales onboarding and training clients and minimizing churn. You...

  • Customer Success Management

    2 months ago

    Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job Title: Customer Success Management Trainee Location: Mohali IndiaSummary:Seeking a Customer Success Management Trainee to ensure positive customer experiences build loyalty and foster longterm relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product use retention and satisfactionPrepare and nurture...

  • Customer Success Management

    4 months ago

    Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job Title: Customer Success Management - Trainee Location: Mohali, IndiaSummary:Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product use, retention, and satisfactionPrepare and...

  • Customer Success Management

    3 months ago

    Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job Title:Customer Success Management TraineeLocation:MohaliIndiaSummary:Seekinga Customer Success Management Trainee to ensure positive customerexperiences build loyalty and foster longtermrelationships.YourRoles andResponsibilities:Manageassigned customer relationships for successful product useretention andsatisfactionPrepareand nurture customers to...

  • Customer Success Management

    3 months ago

    Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job DescriptionJob Title: Customer Success Management - Trainee Location: Mohali, IndiaSummary:Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product use, retention, and...

  • Customer Success Manager IT SaaS

    1 month ago

    Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    We are looking for atechnically savvy Customer Success Manager who possesses a strongdrive for results. Duties for the customer success manager willinclude a broad range of tasks such as maintaining ongoing customerrelationships and networking implementing success programscontributing to sales onboarding and training clients andminimizing churn. You should...

  • Customer Care Executive

    2 months ago

    Sahibzada Ajit Singh Nagar, India Wizaltia Hr Solutions Full time

    Job Title: Customer Care Executive (CSE)Location: MohaliSalary:CTCDesignation: Customer Care Executive (CSE)Qualification: Undergraduate/Graduate with excellent communication skills in English.Job Description:We are urgently hiring Customer Care Executives for our Mohali location. We are looking for dynamic and motivated individuals who are committed to...

  • Customer Care Executive

    2 months ago

    Sahibzada Ajit Singh Nagar, India Wizaltia Hr Solutions Full time

    Job Title: Customer CareExecutive(CSE)Location:MohaliSalary:CTCDesignation:Customer Care Executive(CSE)Qualification:Undergraduate/Graduate with excellent communication skills inEnglish.JobDescription:Weare urgently hiring Customer Care Executives for our Mohalilocation. We are looking for dynamic and motivated individuals whoare committed to delivering...

  • Customer Success Manager B2B

    2 months ago

    Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    Customer Success Manager Requirements:MBA in Sales/ Degree in Sales or related fieldMinimum 2 years of experience.Marketing Management DegreeHighly organized and able to multitask.Selfdriven and proactive nature.Excellent communication and interpersonal skills.Demonstrate leadership qualities.High computer literacy and ability to learn new software.Knowledge...

  • Customer Success Manager B2B

    3 months ago

    Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    Customer Success ManagerRequirements:MBAin Sales/ Degree in Sales or relatedfieldMinimum2 years ofexperience.MarketingManagementDegreeHighlyorganized and able tomultitask.Selfdrivenand proactivenature.Excellentcommunication and interpersonalskills.Demonstrateleadershipqualities.Highcomputer literacy and ability to learn newsoftware.Knowledgeof customer...

  • Head of Customer Sucess

    2 months ago

    Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job Title: Head of Customer Success Job Location: MohaliJob Summary:The Head of Customer Success is tasked with crafting and implementing strategies to boost customer retention and drive revenue through upsell crosssell and renewals. This leadership position requires managing a team of Customer Success Leads and Executives ensuring the success of all...

  • Head of Customer Sucess

    3 months ago

    Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    JobTitle:Head of Customer SuccessJobLocation:MohaliJobSummary:TheHead of Customer Success is tasked with crafting and implementingstrategies to boost customer retention and drive revenue throughupsell crosssell and renewals. This leadership position requiresmanaging a team of Customer Success Leads and Executives ensuringthe success of all Customer Success...

  • Customer Support Executive

    1 week ago

    Sahibzada Ajit Singh Nagar, India RightO Full time

    Urgently required customer support Executive Location - Chandigarh and MohaliUndergraduates and freshers can also applyRotational shiftsImmediate joiners requiredCandidate must be good at EnglishJob OverviewWe are hiring a Customer Support Executive to join our team at RightO, the best job portal for customer service. As a Customer Support Executive, you...

  • Customer Support Executive

    1 week ago

    Sahibzada Ajit Singh Nagar, India QM BITZ Digital Full time

    Company OverviewQM BITZ Digital is a logistics brokerage firm with a focus on coordinating freight brokerage services. Our purpose is to ensure seamless communication and efficient operations in the logistics industry.Job OverviewWe are seeking a Customer Support Executive for our logistics brokerage firm, QM BITZ Digital. As a Customer Support Executive,...

  • Customer Success Executive

    5 months ago

    Viman Nagar, Pune, Maharashtra, India kwiqreply Full time

    **Title**: Strategic Customer Success Executive **Location**: Pune **Job Type**:Full-time **Experience**: Mid-Senior Level **Company Description** kwiqreply is a WhatsApp Business API platform and one of the products of Khairnar Technologies that provides a shared inbox to all team members and helps businesses communicate with their customers...

  • Customer Care Executive

    1 week ago

    Sahibzada Ajit Singh Nagar, India Seasec Recruiters Full time

    JOB DESCRIPTIONconducting customer satisfaction surveys to understand what areas of the company's services need improvementscatering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutioncurating streamlined email and social media communication mediums for offers, updates, and much moredealing...

  • Customer Success Executive

    5 months ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Jaynik Eduserve Private Limited Full time

    Studentink (Jaynik Eduserve Pvt Ltd) is a leading SaaS solution provider in the educational space with its customer base spread across 26 states in India. We are looking for Customer Success Executive in our ahmedabad office Having a laptop is a must Below is the Job description **Objectives of this role** This is a very crucial role where a Customer...

  • Customer Care Executive WFO Bengaluru 25K to 30K

    2 months ago

    Sahibzada Ajit Singh Nagar, India Augmentive Business 7 Solution Private Limited Full time

    Job Description: Customer Care Executive Job Responsibilities: Handle customer inquiries and resolve issues via phone email and chat Assist customers with train bookings cancellations and other related services. Provide outstanding customer service to ensure customer satisfaction Maintain accurate records of customer interactions and transactions ...

  • Customer Success Manager IT SaaS

    2 weeks ago

    Ajit, India RChilli Inc. Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking implementing success programs contributing to sales onboarding and training clients and minimizing churn. You...