Customer Success Management

4 months ago


Sahibzada Ajit Singh Nagar, India Jungleworks Full time
Job Title:Customer Success Management Trainee
Location:MohaliIndia

Summary:
Seekinga Customer Success Management Trainee to ensure positive customerexperiences build loyalty and foster longtermrelationships.

YourRoles andResponsibilities:
  • Manageassigned customer relationships for successful product useretention andsatisfaction
  • Prepareand nurture customers to become productadvocates
  • Helpcustomers achieve their educational goals using ourproducts
  • Identifyand address common customerissues
  • Advocatecustomer needscrossdepartmentally
  • Identifyand develop upsellopportunities
  • Respondto customer queries via email andtelephone
YouShouldhave:
  • 03years of experience as a Technical Account Management in atechnology or SaaS solutionscompany
  • Strongwritten and verbal English communicationskills
  • Technocommercialmindset with understanding of various usecases
  • Graduationwith an engineering backgroundpreferred
  • Strongteamwork skills with ability to workindependently
  • Comfortablewith night and flexibleshifts
Qualification:
Graduate/PostGraduate in anydomain

Compensation:
Competitivesalary based on qualifications andexperience



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