Customer Success Management
4 months ago
Location:MohaliIndia
Summary:
Seekinga Customer Success Management Trainee to ensure positive customerexperiences build loyalty and foster longtermrelationships.
YourRoles andResponsibilities:
- Manageassigned customer relationships for successful product useretention andsatisfaction
- Prepareand nurture customers to become productadvocates
- Helpcustomers achieve their educational goals using ourproducts
- Identifyand address common customerissues
- Advocatecustomer needscrossdepartmentally
- Identifyand develop upsellopportunities
- Respondto customer queries via email andtelephone
- 03years of experience as a Technical Account Management in atechnology or SaaS solutionscompany
- Strongwritten and verbal English communicationskills
- Technocommercialmindset with understanding of various usecases
- Graduationwith an engineering backgroundpreferred
- Strongteamwork skills with ability to workindependently
- Comfortablewith night and flexibleshifts
Graduate/PostGraduate in anydomain
Compensation:
Competitivesalary based on qualifications andexperience
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