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Customer Success Executive
1 week ago
Studentink (Jaynik Eduserve Pvt Ltd) is a leading SaaS solution provider in the educational space with its customer base spread across 26 states in India.
We are looking for Customer Success Executive in our ahmedabad office
Having a laptop is a must
Below is the Job description
**Objectives of this role**
This is a very crucial role where a Customer Success Executive will be working to coordinate activities between the delivery teams and customer to ensure that there is a very high customer retention and satisfaction
**Responsibilities**
- To work with delivery teams to understand that things are delivered based on SLAs
- To work with customers to ensure delivery is done as per expectations and exceed expectations
- To work on processes and tools to ensure all the above the are done, documented and reported
**Skills and qualifications**
- Proven track record of working in a Customer Support organization
- Excellent communications skills
- Great team player
- Good knowledge of Ticketing tools.
- Zoho Desk preferred.
**Preferred qualifications**
- Organizational skills
- Problem-solving skills
- Educational background in business, marketing, or finance
**Job Types**: Full-time, Permanent
Pay: ₹240,000.00 - ₹300,000.00 per year
**Benefits**:
- Paid time off
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Application Question(s):
- Do you have your own laptop
- Do you have prior Customer Support Experience
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 3 years (required)
Work Location: In person
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