Customer Support
3 weeks ago
Job Overview
We are seeking a Customer Support intern or fresher to join our Mumbai team. This is an entry-level position with employment types including internship or full-time, suitable for those with 0 to 1 year of experience. Based in Mumbai, Mumbai Suburban, Navi Mumbai, or Thane, the role involves utilizing CRM software, communication, and problem-solving skills to enhance customer satisfaction.
Qualifications and Skills
- Proficiency in customer service principles and practices to ensure an exceptional experience for all clients.
- Experience with CRM software to manage customer inquiries efficiently and maintain accurate records.
- Excellent communication skills to effectively interact with customers and clearly convey information.
- Strong problem-solving abilities to resolve customer issues quickly and satisfactorily.
- Experience in voice support for addressing customer queries effectively via phone interactions.
- Familiarity with call center operations and the ability to thrive in a fast-paced environment.
- Exceptional active listening skills to fully understand customer needs and provide appropriate solutions.
- Commitment to quality assurance by ensuring that services meet company standards and customer expectations.
Roles and Responsibilities
- Respond to customer inquiries through various channels, providing timely and effective solutions.
- Utilize CRM software to document customer interactions and track service requests.
- Collaborate with cross-functional teams to address customer concerns and enhance service quality.
- Implement feedback from customers to improve the company's product offerings and service delivery.
- Maintain a high level of professionalism and empathetic communication with all customer interactions.
- Participate in team meetings and training sessions for continuous improvement in customer service skills.
- Adhere to company procedures and guidelines while ensuring customer satisfaction and loyalty.
- Contribute to achieving team targets and performance goals through dedicated customer support efforts.
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