Customer Support

3 weeks ago

Mumbai, India Wings Global Services Full time

Job Overview

We are seeking a Customer Support intern or fresher to join our Mumbai team. This is an entry-level position with employment types including internship or full-time, suitable for those with 0 to 1 year of experience. Based in Mumbai, Mumbai Suburban, Navi Mumbai, or Thane, the role involves utilizing CRM software, communication, and problem-solving skills to enhance customer satisfaction.


Qualifications and Skills

  • Proficiency in customer service principles and practices to ensure an exceptional experience for all clients.
  • Experience with CRM software to manage customer inquiries efficiently and maintain accurate records.
  • Excellent communication skills to effectively interact with customers and clearly convey information.
  • Strong problem-solving abilities to resolve customer issues quickly and satisfactorily.
  • Experience in voice support for addressing customer queries effectively via phone interactions.
  • Familiarity with call center operations and the ability to thrive in a fast-paced environment.
  • Exceptional active listening skills to fully understand customer needs and provide appropriate solutions.
  • Commitment to quality assurance by ensuring that services meet company standards and customer expectations.


Roles and Responsibilities

  • Respond to customer inquiries through various channels, providing timely and effective solutions.
  • Utilize CRM software to document customer interactions and track service requests.
  • Collaborate with cross-functional teams to address customer concerns and enhance service quality.
  • Implement feedback from customers to improve the company's product offerings and service delivery.
  • Maintain a high level of professionalism and empathetic communication with all customer interactions.
  • Participate in team meetings and training sessions for continuous improvement in customer service skills.
  • Adhere to company procedures and guidelines while ensuring customer satisfaction and loyalty.
  • Contribute to achieving team targets and performance goals through dedicated customer support efforts.

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