Pre-Sales Manager

What we want to accomplish and why we need you? 

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. 

What will you do every day?

We are looking for a dynamic Pre-Sales Consultant who can partner with Sales and Customer Success teams to design tailored Conversational AI solutions. You will engage with enterprise clients, understand their challenges, and demonstrate how Haptik’s platform can create business impact.

Ok, you're sold, but what are we looking for in the perfect candidate? 

Solution Consulting: Collaborate with Sales teams during discovery calls to gather requirements and propose the right solution.

Product Demonstrations: Deliver engaging product demos, presentations, and workshops tailored to client needs.

RFP/RFI Support: Own and respond to technical and functional requirements, ensuring high-quality proposals.

POCs & Solution Design: Architect proof-of-concepts and solution blueprints to showcase feasibility and business value.

Stakeholder Engagement: Build trusted relationships with business and technical decision-makers across client organizations.

Collaboration: Work with Product, Engineering, and Delivery teams to ensure smooth handoffs and solution feasibility.

Market Insights: Stay updated on Conversational AI, automation trends, and competitor landscape to position Haptik effectively.

Requirements*:

3–6 years of Pre-Sales / Solutions Engineering experience in SaaS, AI, CX, or related domains.

Strong understanding of APIs, cloud, integrations, and enterprise IT ecosystems.

Ability to translate complex technology into business value for diverse stakeholders.

Excellent presentation, storytelling, and communication skills.

Experience in writing proposals, handling RFPs, and creating solution documents.

Consultative mindset with strong problem-solving and analytical skills.

Familiarity with Conversational AI, NLP, or automation platforms is a plus.

What We Offer

Opportunity to work at the forefront of GenAI and Conversational AI innovation.

Exposure to global enterprise clients across industries like e-commerce, BFSI, telecom, and retail.

A culture that values collaboration, learning, and innovation.

Growth opportunities in solution architecture, product strategy, or enterprise consulting.

Tell me more about Haptik

On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.

Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.

Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.

Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.

Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.

Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool

Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.