Delivery Manager – US IT Staffing

23 hours ago

New Delhi, India Ora Apps Inc. Full time

Job Title:Delivery Manager – US IT StaffingLocation:Hyderabad , IndiaExperience:8–15 yearsEmployment Type:Full-TimeJob Summary We are seeking an experiencedDelivery Manager – US IT Staffingto lead and manage end-to-end staffing delivery for US-based clients. The Delivery Manager will be responsible for requirement fulfillment, team performance, compliance, client satisfaction, and continuous improvement of delivery operations across MSP and direct client engagements.Key ResponsibilitiesClient & Requirement Management Act as the primary delivery point of contact forUS clients, MSPs, and VMS platforms(Fieldglass, Beeline, Coupa, etc.). Analyze job requirements and define delivery strategies based on skills, rates, location, and compliance needs. Manage demand forecasting and prioritize open requirements to meet SLAs. Delivery & Team Management Lead, mentor, and managerecruitment teams (onshore/offshore) . Assign requirements, define daily/weekly targets, and track delivery metrics. Ensure high-quality resume submissions aligned with client expectations. Candidate Lifecycle Oversight Oversee the complete candidate lifecycle: Screening Submission Interview coordination Offer negotiation Onboarding and start confirmation Ensure candidates are interview-ready with strong communication and technical alignment. Manage redeployments, extensions, and backfills. Compliance & Documentation Ensure compliance withUS staffing regulations and client onboarding requirements . Oversee documentation includingI-9, EAD, I-94, visa documents, background checks, drug screening, W2/C2C onboarding . Work closely withImmigration and HR teamsto ensure visa and compliance adherence. Stakeholder Collaboration Collaborate withSales, Account Managers, Immigration, HR, Payroll, and Financeteams. Handle delivery escalations related to candidate performance, pay issues, or client feedback. Performance Metrics & Reporting Track and report KPIs including: Time-to-fill Submissions vs interviews Interview-to-offer ratio Offer-to-join ratio Attrition rate Prepare weekly/monthly delivery dashboards for leadership. Process Improvement & Training Define and enhancedelivery SOPs and recruitment processes . Train recruiters on sourcing strategies, screening best practices, and compliance standards. Drive continuous improvement initiatives to increase efficiency and quality. Client Satisfaction & Retention Ensure SLA adherence and high levels of client satisfaction. Support account growth through consistent delivery and relationship management. Required Skills & Qualifications 8+ years of experience inUS IT Staffing , with at least 3–5 years in aDelivery Manager / Lead role . Strong understanding of theUS staffing lifecycle . Hands-on experience withMSP/VMS environments . In-depth knowledge ofUS work authorization types(H1B, GC, EAD, USC, CPT/OPT). Experience managinghigh-volume delivery teams . Strong analytical, communication, and stakeholder management skills. Proven experience meeting SLAs and driving delivery performance. Preferred Qualifications Experience supportinglarge enterprise or healthcare/government clients . Exposure tobilling, payroll coordination, and margin management . Familiarity with ATS tools and reporting dashboards. Excellent escalation management and client-facing skills. Key Success Metrics SLA adherence Time-to-fill Submission quality Client satisfaction Team productivity and retention

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