Operations Manager

3 weeks ago


Bangalore Metropolitan Area, India Kuddle Full time

This is not an IT or Call Center Operations role. Candidates with prior experience in Logistics or Quick Commerce operations.



Join Kuddle: Redefining Pet Care in India

Kuddle, a fast-growing and well-funded pet care startup headquartered in Bangalore, is on a mission to transform the pet care experience for thousands of pet parents. With two years of operations and a strong foundation, we are looking for a dynamic Operations Manager to join our journey.

If you’re a problem-solver who thrives in fast-paced environments and loves making an impact, this is your chance to play a pivotal role in shaping the future of pet care


Your Role:

As our Operations Manager, you’ll be the backbone of our operations team, ensuring that our services run like clockwork. Here’s what you’ll be doing:

  • Lead and Inspire: Manage and mentor a team of 5-8 Team Leaders across Bangalore, ensuring they’re empowered to excel.
  • Deliver Excellence: Monitor daily business transactions to guarantee 100% flawless service delivery for our customers.
  • Champion Quality: Enforce discipline and high standards among service partners to maintain exceptional customer satisfaction.
  • Foster Relationships: Build and nurture strong relationships with partners to improve retention and loyalty.
  • Innovate Solutions: Identify and solve operational challenges using technology and process improvements to boost efficiency.


What You Bring:

  • Experience: 3+ years in managing high-frequency or hyperlocal operations.
  • Tech Savvy: Strong skills in the Microsoft Office suite.
  • Multitasking Mastery: Ability to juggle multiple tasks effortlessly.
  • Collaborative Spirit: Comfortable working with cross-functional teams, including Supply, Tech, and Analytics.
  • Language Bonus: Proficiency in Kannada is a plus
  • Customer-Centric Approach: Prior experience in customer-facing roles is an added advantage.


Why Join Us?

  • Be part of a fast-paced startup redefining the pet care space in India.
  • Gain hands-on experience in building a direct-to-consumer (D2C) brand from the ground up.
  • Work closely with passionate teams who are driven to create a meaningful impact.
  • Enjoy the thrill of solving real-world problems using innovative solutions.
  • Be part of a pet-loving community that genuinely cares about what they do.


Ready to make a difference? Join us at Kuddle and let’s create something amazing—together



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