Operations Manager
3 weeks ago
This is not an IT or Call Center Operations role. Candidates with prior experience in Logistics or Quick Commerce operations.
Join Kuddle: Redefining Pet Care in India
Kuddle, a fast-growing and well-funded pet care startup headquartered in Bangalore, is on a mission to transform the pet care experience for thousands of pet parents. With two years of operations and a strong foundation, we are looking for a dynamic Operations Manager to join our journey.
If you’re a problem-solver who thrives in fast-paced environments and loves making an impact, this is your chance to play a pivotal role in shaping the future of pet care
Your Role:
As our Operations Manager, you’ll be the backbone of our operations team, ensuring that our services run like clockwork. Here’s what you’ll be doing:
- Lead and Inspire: Manage and mentor a team of 5-8 Team Leaders across Bangalore, ensuring they’re empowered to excel.
- Deliver Excellence: Monitor daily business transactions to guarantee 100% flawless service delivery for our customers.
- Champion Quality: Enforce discipline and high standards among service partners to maintain exceptional customer satisfaction.
- Foster Relationships: Build and nurture strong relationships with partners to improve retention and loyalty.
- Innovate Solutions: Identify and solve operational challenges using technology and process improvements to boost efficiency.
What You Bring:
- Experience: 3+ years in managing high-frequency or hyperlocal operations.
- Tech Savvy: Strong skills in the Microsoft Office suite.
- Multitasking Mastery: Ability to juggle multiple tasks effortlessly.
- Collaborative Spirit: Comfortable working with cross-functional teams, including Supply, Tech, and Analytics.
- Language Bonus: Proficiency in Kannada is a plus
- Customer-Centric Approach: Prior experience in customer-facing roles is an added advantage.
Why Join Us?
- Be part of a fast-paced startup redefining the pet care space in India.
- Gain hands-on experience in building a direct-to-consumer (D2C) brand from the ground up.
- Work closely with passionate teams who are driven to create a meaningful impact.
- Enjoy the thrill of solving real-world problems using innovative solutions.
- Be part of a pet-loving community that genuinely cares about what they do.
Ready to make a difference? Join us at Kuddle and let’s create something amazing—together
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