Customer Experience Associate
4 weeks ago
Job DescriptionJob Role: Customer Success ExecutiveLocation: Whitefield, Bengaluru, Karnataka (On-site)Working Days: 5 Days (Rotational Shift)Compensation: ₹5,00,000 – ₹7,00,000 per annum(Depends on experience)(Compensation includes PF, PGDM monthly fees of ₹6,666, and 10% variable of total pay)Eligibility Criteria- This role is only for graduates (Postgraduates should not apply). - You must have exceptional spoken and written English communication skills. - Pursuing a PGDM along with this job is mandatory and non-negotiable.Why join us?In the past year, our team has undergone significant expansion, doubling in size and achieving aremarkable tenfold increase in numbers. Joining us means stepping into an environment where youcan engage with CXOs who are shaping the next Google or Facebook, becoming their trustedadvisor.About the role:Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to‘scale-up’, and looking for customer success champions who can help us deliver the best everexperience to our users.We’re looking for outstanding Customer Success Executives, who have consistently delivered highcustomer satisfaction, and thrive in taking full ownership of delivering delight to our customers. Youshould understand the importance of customer success and take pride in going over and beyond tohelp the customers. You should put your customer first and should be passionate about helpingpeople. You should have an ability to think on your feet to come up with creative solutions forcustomer issues.We don’t pretend that it’ll be easy - joining a company and embarking on the scale-up phase is anamazing challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quickerthan feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plumgrowing month over month at the pace of the fastest growing SaaS companies in history.Your charter would include:- Help employees and employers use their health insurance and health benefits in the most seamless way possible - Develop a deep level of understanding and knowledge of the entire product, systems and processes - Address queries regarding the product and service in a timely and accurate way via phone, email or chat - Develop and implement processes on support - Meet response time for queries in support - Coordinate with insurance partners for resolution/clarifications if needed - Interact with internal and external teams to ensure quick resolution of customer issues - Drive 100% customer retention by delivering extraordinary experienceThe ideal candidate:- Great command of English (both oral and written) - Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and HubspotPlease feel free to share your resume at purvi@skillveda.ai
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Customer Experience Associate
3 hours ago
New Delhi, India Magma Digital Ventures Full timeAbout the RoleWe are seeking a highly empathetic, proactive, and detail-oriented Customer Experience Associate who will serve as the frontline voice of our brand. This role goes beyond standard customer support - you will manage the full customer experience across channels, coordinate Ayurvedic doctor consultations, and constantly work to improve retention...
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Customer Experience Associate
3 hours ago
New Delhi, India Even Full timeAbout Even Healthcare:Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcareexperience for individuals and families by building a strong network of healthcare providers.Role Overview:We’re seeking a proactive and empathetic Customer...
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Associate Director
3 weeks ago
New Delhi, India Setu Full timeAbout the jobTitle: Associate Director - Customer ExperienceAbout Us: Setu is reimagining the digital financial future of India. Our products power onboarding, payments, lending, deposits and financial data flows for dozens of businesses, making complex journeys simple, secure & scalable.If you want a role where you get to build brand, campaigns, content,...
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Customer Experience Associate
2 days ago
New Delhi, India GRIPIT Full timeAbout GRIPIT At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers. With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow,...
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Customer Experience Associate
2 weeks ago
Delhi, Delhi, India Osmind Full time ₹ 15,00,000 - ₹ 28,00,000 per yearAbout UsOsmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like...
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Customer Service Associate
4 weeks ago
New Delhi, India Vested Finance Full timeCompany DescriptionVested Finance makes alternative investments easy by helping individuals diversify into US stocks, global funds, private markets, and more. With Vested Finance's platform, customers can access a variety of investment opportunities and build their portfolios.Role DescriptionThis is a full-time work-from-office role for a Customer Service...
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Customer Support Associate
4 days ago
New Delhi, India Zolo Full timeJob Title: Customer Support (Voice Process)Business Unit: Customer Experience Team (Central Support)Designation: Associate- Customer SupportLocation: HSR layout, BengaluruEmployment Type: Full-time | In-office | 6 days workingAbout Zolo:Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer fully-furnished,...
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Customer Service Associate
2 weeks ago
New Delhi, India Nap Chief Full timeWe’re Hiring: Customer Service Associate: CRMLocation:Turbhe, Navi Mumbai Experience:Minimum 6 months to 2 years (Freshersnot eligible) Salary:₹20,000 – ₹30,000 per month Type:Full-Time | On-siteAbout the Company: Nap Chiefis a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale,...
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Associate Director
4 weeks ago
New Delhi, India Setu Full timeAbout the jobTitle:Associate Director - Customer ExperienceAbout Us:Setu is reimagining the digital financial future of India. Our products power onboarding, payments, lending, deposits and financial data flows for dozens of businesses, making complex journeys simple, secure & scalable. If you want a role whereyou get to buildbrand, campaigns, content,...
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Customer Support Associate
2 weeks ago
New Delhi, India Pilgrim Full timeAbout the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
