Customer Experience Associate
1 day ago
Job DescriptionJob Role: Customer Success ExecutiveLocation: Whitefield, Bengaluru, Karnataka (On-site)Working Days: 5 Days (Rotational Shift)Compensation: ₹5,00,000 – ₹7,00,000 per annum(Depends on experience)(Compensation includes PF, PGDM monthly fees of ₹6,666, and 10% variable of total pay)Eligibility Criteria- This role is only for graduates (Postgraduates should not apply). - You must have exceptional spoken and written English communication skills. - Pursuing a PGDM along with this job is mandatory and non-negotiable.Why join us?In the past year, our team has undergone significant expansion, doubling in size and achieving aremarkable tenfold increase in numbers. Joining us means stepping into an environment where youcan engage with CXOs who are shaping the next Google or Facebook, becoming their trustedadvisor.About the role:Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to‘scale-up’, and looking for customer success champions who can help us deliver the best everexperience to our users.We’re looking for outstanding Customer Success Executives, who have consistently delivered highcustomer satisfaction, and thrive in taking full ownership of delivering delight to our customers. Youshould understand the importance of customer success and take pride in going over and beyond tohelp the customers. You should put your customer first and should be passionate about helpingpeople. You should have an ability to think on your feet to come up with creative solutions forcustomer issues.We don’t pretend that it’ll be easy - joining a company and embarking on the scale-up phase is anamazing challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quickerthan feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plumgrowing month over month at the pace of the fastest growing SaaS companies in history.Your charter would include:- Help employees and employers use their health insurance and health benefits in the most seamless way possible - Develop a deep level of understanding and knowledge of the entire product, systems and processes - Address queries regarding the product and service in a timely and accurate way via phone, email or chat - Develop and implement processes on support - Meet response time for queries in support - Coordinate with insurance partners for resolution/clarifications if needed - Interact with internal and external teams to ensure quick resolution of customer issues - Drive 100% customer retention by delivering extraordinary experienceThe ideal candidate:- Great command of English (both oral and written) - Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and HubspotPlease feel free to share your resume at purvi@skillveda.ai
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Associate - Customer Experience
1 week ago
New Delhi, India The Souled Store Full timeAbout Us: The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...
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Associate - Customer Experience
2 weeks ago
New Delhi, India Chqme Full timeAbout UsChQme Commerce Private Limited is a next-generation platform with the vision “See It. Try It. Own It.” We redefine the shopping experience by combining transparency, convenience, and innovation.Our platform enables customers to explore, evaluate, and acquire products with complete confidence. By partnering with trusted brands and leveraging...
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Customer Experience Associate
1 week ago
Delhi, Delhi, India Osmind Full time ₹ 15,00,000 - ₹ 28,00,000 per yearAbout UsOsmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like...
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Customer Service Associate
3 days ago
New Delhi, India Vested Finance Full timeCompany DescriptionVested Finance makes alternative investments easy by helping individuals diversify into US stocks, global funds, private markets, and more. With Vested Finance's platform, customers can access a variety of investment opportunities and build their portfolios.Role DescriptionThis is a full-time work-from-office role for a Customer Service...
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Customer Service Associate
5 days ago
New Delhi, India Vested Finance Full timeCompany Description Vested Finance makes alternative investments easy by helping individuals diversify into US stocks, global funds, private markets, and more. With Vested Finance's platform, customers can access a variety of investment opportunities and build their portfolios.Role Description This is a full-time work-from-office role for a Customer Service...
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Customer Support Associate
2 weeks ago
New Delhi, India WATI.io Full timeWATI is an early-stage, venture-backed SaaS platform that is defining how companies communicate with their customers. Through our customer engagement software, built on top of WhatsApp’s Business API, businesses can easily engage with their customers in-real time - at scale! We are hiring for a **Customer Support Associate** to assist our customers solve...
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Customer Success Associate
3 days ago
New Delhi, India Track3D Full timeJob Description: Customer Success Associate Location:Hyderabad, India (Full-time, Onsite)About Track3D At Track3D, we’re building the future of construction monitoring with ourReality Intelligence Platform . By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes,...
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Customer Success Associate
4 days ago
new delhi, India PinnacleU Full timePosition: Customer Success Associate Location: Nehru Place, New Delhi ️ Working Days: Monday to Friday ⏰ Work Timings: 9:00 AM – 6:00 PM Salary: Up to ₹5 LPA Experience Required: 0.5+ year
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Customer Success Associate
3 days ago
New Delhi, India PinnacleU Full timePosition: Customer Success Associate Location: Nehru Place, New Delhi ️ Working Days: Monday to Friday ⏰ Work Timings: 9:00 AM – 6:00 PM Salary: Up to ₹5 LPA Experience Required: 0.5+ year
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Customer Success Associate
7 days ago
New Delhi, India PinnacleU Full timePosition: Customer Success Associate Location: Nehru Place, New Delhi ️ Working Days: Monday to Friday ⏰ Work Timings: 9:00 AM – 6:00 PM Salary: Up to ₹5 LPA Experience Required: 0.5+ year
