Customer Service Associate
3 weeks ago
We’re Hiring: Customer Service Associate: CRMLocation:Turbhe, Navi Mumbai Experience:Minimum 6 months to 2 years (Freshersnot eligible) Salary:₹20,000 – ₹30,000 per month Type:Full-Time | On-siteAbout the Company: Nap Chiefis a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale, we’re looking for a highly organized and proactiveCustomer Relationship Associate (CRA)to support our leadership team and ensure exceptional customer engagement.Role Overview: As a Customer Relationship Associate, you will play a key role in ensuring smooth, efficient, and engaging interactions with our customers. You will be the first point of contact and will drive customer satisfaction at every stage of the journey.Key Responsibilities: Execute and monitor WhatsApp CRM campaigns usingInterakt Manage and segment customer data for personalized communication Track campaign performance (open rates, responses, conversions) and prepare reports Coordinate with Sales, Marketing, and Support teams Respond to customer queries via Interakt’s shared inbox Assist in building automated customer engagement workflows Ensure accurate, clean CRM data and timely follow-ups✅ Requirements: 6 months – 2 years of relevant experience in CRM, customer support, or marketing Hands-on experience withInteraktor similar WhatsApp CRM tools Strong communication skills inEnglish and Hindi Proficiency in Google Sheets / Excel Detail-oriented, organized, and customer-first mindset Must be available to work from our Turbhe office (on-site role)Why Work With Nap Chief? Join a purpose-driven, creative kidswear brand Get hands-on exposure to fast-scaling customer operations Work closely with leadership in a collaborative culture Learn and grow in a dynamic startup environmentHow to Apply: Send your resume to iram@napchief.comor directly apply here.#Hiring #CustomerRelationshipAssociate #CRMExecutive #Interakt #CRMJobs #WhatsAppCRM #NapChief #CustomerExperience #StartupJobs #TurbheJobs #MumbaiHiring
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