Customer Support Associate
3 days ago
About the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support. Location Andheri (Marol), MumbaiRoles and ResponsibilitiesCustomer Assistance : ● Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. ● Provide accurate and detailed information about products, services, policies, and procedures. ● Assist customers in troubleshooting and resolving customer’s issues with products or services. ● Ensure customer requests, concerns, and complaints are handled professionally and promptly. ● Follow up with customers to ensure their issues have been resolved to their satisfaction.Problem Resolution : ● Identify customer needs and determine the best course of action to resolve issues effectively. ● Investigate and escalate complex customer issues to the appropriate internal teams for further assistance. ● Collaborate with other departments to resolve customer complaints or coordinate special requests. ● Keepaccurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.Customer Satisfaction : ● Maintain a high level of professionalism, empathy, and patience while interacting with customers. ● Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty. ● Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements. ● Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences.Communication and Teamwork: ● Collaborate with team members and share knowledge to ensure consistent and accurate customer support. ● Communicate effectively with other departments to relay customer feedback, trends, and insights. ● Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills. ● Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation.Documentation and Reporting : ● Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.Requirements ● High school diploma or equivalent; associate or bachelor's degree is a plus. ● Proven customer support experience or relevant customer service role. ● Excellent verbal and written communication skills. ● Strong problem-solving and decision-making abilities. ● Empathetic and patient demeanour when dealing with customer issues or complaints. ● Ability to handle a high volume of customer inquiries in a fast-paced environment. ● Proficiency in using customer support software, ticketing systems, and CRM tools. ● Ability to work independently as well as collaboratively within a team. ● Flexibility to work in shifts and adapt to changing schedules as required.
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Customer Support Specialist
2 days ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
2 days ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Associate
3 weeks ago
New Delhi, India Skill Veda Full timeJob Description: Job Role: Customer Support Associate Shifts: 6 Days a week and rotational shifts with night shift Compensation: ₹4.5LPA – ₹5.5LPA (Depends on experience) (Compensation includes PF and PGDM monthly fees of ₹6,666)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and...
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Customer Support Associate
3 weeks ago
New Delhi, India Skill Veda Full timeJob Description:Job Role: Customer Support AssociateShifts: 6 Days a week and rotational shifts with night shiftCompensation: ₹4.5LPA – ₹5.5LPA (Depends on experience)(Compensation includes PF and PGDM monthly fees of ₹6,666)Eligibility Criteria:- This role is only for graduates (Postgraduates should not apply). - You must have exceptional spoken and...
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Customer Support Executive
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New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...
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Customer Support Executive
3 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities Handle inbound and outbound...
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Customer Support Executive
4 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities Handle inbound and outbound...
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Customer Support Associate
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Delhi, India JindalX Full timeInbound Process Customer support Associate Profile Handling Queries of Customer Day Shift **Salary**: ₹15,000.00 - ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...
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Customer Support Specialist
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Customer Support Associate
4 days ago
Delhi, Delhi, India Tradais Digital Full timeWe are seeking a dedicated Customer Support Associate to join our team. The role involves reaching out to potential customers regarding E-vehicles, qualifying leads, and providing exceptional customer service. If you are a proactive communicator with a knack for understanding customer needs, we would love to hear from you! **Key Responsibilities**: -...
