Customer Experience Associate

2 days ago

Delhi, Delhi, India Osmind Full time ₹ 15,00,000 - ₹ 28,00,000 per year

About Us

Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.

At Osmind, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.

Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.

About the Role

We are looking for a Customer Experience Associate to be a part of our growing CX team. This role gives you insight and exposure to many different areas of the organization, and a lot of opportunity for learning and growth. As CEA, you will report directly to our Customer Experience Manager and help be the face of Osmind to our customers.

What you'll do
  • Drive the customer support function for our upgraded EHR platform and managed healthcare services
  • Respond to customer queries in a timely and accurate way via email, phone, and chat regarding EHR usage
  • Troubleshoot customer issues with EHR functionality and coordinate with vendor support when advanced technical assistance is needed
  • Identify customer needs and help customers optimize their use of EHR features
  • Assist cross-functionally with service updates, process improvements, and client outreach
  • Serve as a liaison between customers and vendor support, ensuring efficient issue resolution and clear communication
  • Maintain detailed case documentation and update internal knowledge base with common issues and solutions
  • Give suggestions to improve service delivery processes and overall customer success
What we're looking for
  • Excellent English skills, both written and spoken
  • Ability to work 9 am - 5 pm PT Monday - Friday
  • 1+ year experience in customer support or success role
  • Experience working with healthcare software such as Electronic Medical Records
  • Passion for improving mental healthcare access and quality
  • Excellent verbal and written communication skills, including great email hygiene
  • Compassion and empathy, detail-oriented
  • Experience utilizing a ticketing system in a customer-facing role
Nice to haves
  • Startup experience, preferably early-stage
  • Familiarity with help desk software such as Intercom

  • Supervisor Hostess Associate

    2 weeks ago

    Delhi, Delhi, India Experience 369 Hospitality Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We're Hiring We are excited to announce opportunities to join our brand-new restaurant in New Delhi As we prepare to open doors, we are looking for passionate and enthusiastic individuals to be a part of our growing team.Open Positions: Supervisor Hostess Associates (F&B Service / Guest Relations)Location: New DelhiWhat We're Looking For:Energetic,...

  • Telecalling Associate

    6 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Tele calling AssociateLocation: DelhiSalary: ₹15,000 – ₹30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Tele calling Associate who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident on calls, and...

  • associate designer

    2 weeks ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 4,80,000 - ₹ 9,60,000 per year

    This is a full-time, on-site role for an Associate Interior Designer located in Delhi, India. The Interior Designer will be responsible for overseeing the design and development of various projects, ensuring that all elements from space planning to the selection of FF&E (furniture, fixtures, and equipment) are executed to the highest standards. Day-to-day...

  • Customer Associate

    13 hours ago

    Delhi, Delhi, India Rockford Schools Llp Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Location: Rohini, Sec-9Working Days: Monday to SaturdayTimings: 9:30 AM 6:00 PMWe are looking for a Customer Associate to join our team. The role involves calling branches to collect and process their orders for books and uniforms, ensuring smooth coordination and timely follow-ups.Key ResponsibilitiesCall and follow up with branches to collect book and...

  • Customer Support Associate

    2 weeks ago

    Delhi, Delhi, India Communezen Ventures Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Hiring Customer Support Associates for hostel operations in Delhi/Noida/Gurgaon. Manage calls, WhatsApp & email queries, resolve resident issues, ensure satisfaction & support operations. Freshers can apply.

  • Customer Experience

    6 days ago

    Delhi, Delhi, India Truefi Retail Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The position is responsible for managing customer interactions, driving engagement, and ensuring customer satisfaction , proactive outreach, and structured reporting. improving service quality, and contributing to overall business growth.

  • Customer Success Associate

    18 hours ago

    Delhi, Delhi, India PinnacleU Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Position:Customer Success AssociateLocation:Nehru Place, New DelhiWorking Days:Monday to FridayWork Timings:9:00 AM – 6:00 PMSalary:Up to ₹5 LPAExperience Required:0.5+ yearClient:Advanced Sales Enablement and Acceleration PlatformWe are looking for a candidate withexcellent communication skillswho is passionate about helping customers and ensuring a...

  • Head of Customer Experience

    2 weeks ago

    Delhi, Delhi, India Luxury Personified Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role ObjectiveLuxury Personifiedis seeking a mission-driven, process-orientedHead of After-Sales Serviceto revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...

  • Customer Care Executive

    6 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...

  • Customer Success Associate

    2 days ago

    Delhi, Delhi, India Sukoon Health Full time ₹ 50,000 - ₹ 12,00,000 per year

    About the jobAbout SukoonSukoon Health is building India's first specialized chain of hospitals to cater to acute and severe mental health conditions.We plan to set up 1000 beds across 40 units for adult, acute inpatient care across India. Additionally, we have aspirations to expand into specialized segments of de-addiction, child development disabilities,...