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Technical Support Assistant

4 months ago

Kochi, India Aabasoft Technologies India Private Limited Full time

Technical Support Assistant - IT

Role & Responsibilities:
•Domain, SSL, payment gateway and email Management (Registration, Renewal).
•Collecting requirements/updating from Clients in both website and Desktop applications.
•Complete detailed reports listing requests for technical assistance.
•Providing client support to solve issues in both Website and Desktop applications.
•Act as the initial point of contact for domain or website related concerns from clients.
•Invoice generation for clients and follow up.
•Plesk and C-panel management.
•Maintain a working log detailing updates, as well as the date of completion.
•Meetings with clients to analyse, troubleshoot and diagnose issues.
•Escalate issues to concerned team and follow up till the resolution of ticket

Skills Required:
•Ability to prioritize and manage several milestones and tasks efficiently
•Comfortable working in and assisting others through company help desk software’s.
•Time-management skills and the ability to establish reasonable and attainable deadlines.
•Excellent Communication and interpersonal skills essential when communicating with customers and clients.
•A bachelor's degree in computer science or related technology field is preferred.

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