Assistant Manager Customer Support

3 months ago

Kochi, India Bayfield Food Ingredients Full time
Weare seeking a dynamic andcustomercentric Assistant Manager to lead our Customer Supportteam. You will play a pivotal role in ensuring exceptional customerexperiences driving sales growth and fostering strong relationshipswith our HORECAclients.KeyResponsibilities:
  • SalesSupport & Customer Relationship Management:Collaborate closely with the sales team to provide presales supportidentify sales opportunities and build strong customerrelationships.
  • Issue Resolution& Escalation: Lead the team in resolvingcustomer issues promptly and effectively while ensuring customersatisfaction.
  • Team Leadership& Development: Manage and develop ahighperforming customer support team providing coaching trainingand performance feedback.
  • ProcessOptimization: Analyze customer support processes andimplement improvements to enhance efficiency and customerexperience.
  • Data Analysis& Reporting: Utilize customer data toidentify trends measure performance and inform strategicdecisionmaking.
RequiredSkills for Assistant Manager CustomerSupportLeadership& ManagementSkills:
  • TeamLeadership: Ability to lead motivate and develop a highperformingcustomer support team.
  • People Management:Strong interpersonal skills to build rapport and trust with teammembers.
  • Performance Management: Proficiency insetting goals providing feedback and conducting performancereviews.
  • Change Management: Ability to adapt tochanging business needs and implement necessary changes within theteam.
Customer Focus&Communication:
  • CustomerEmpathy: Ability to understand and respond to customer needs andemotions.
  • Communication Skills: Excellentverbal and written communication skills to effectively interactwith customers and teammembers.
  • Problemsolving: Strong analytical andproblemsolving skills to resolve customer issuesefficiently.
  • Active Listening: Ability toactively listen to customers and understand theirconcerns.
Technical& AnalyticalSkills:
  • CRMProficiency ( Preferable ): Expertise in usingcustomer relationship management (CRM) software to manage customerdata and interactions.
  • Data Analysis: Abilityto analyze customer data to identify trends patterns and areas forimprovement.
  • Process Improvement: Strongprocess improvement skills to optimize customer supportoperations.
  • Technical Aptitude: Understandingof the companys products or services to provide effectivesupport.
BusinessAcumen &Collaboration:
  • BusinessUnderstanding: Knowledge of the companys business model and goalsto align customer support with overallobjectives.
  • Crossfunctional Collaboration:Ability to work effectively with other departments (sales marketingoperations) to ensure seamless customerexperiences.
  • Sales Support: Understanding ofsales processes and ability to provide effective support to thesales team.
  • Financial Acumen: Basicunderstanding of financial metrics and budgeting to manage customersupportcosts.
AdditionalSkills:
  • ConflictResolution: Ability to handle difficult customersituations and resolve conflictseffectively.
  • Time Management:Strong organizational and time management skills toprioritize tasks and meetdeadlines.
  • Flexibility:Adaptability to changing priorities and workenvironments.

customersupport,management,communication

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