Assistant Manager Customer Support

2 months ago

Kochi, India Bayfield Food Ingredients Full time
We are seeking a dynamic and customercentric Assistant Manager to lead our Customer Support team. You will play a pivotal role in ensuring exceptional customer experiences driving sales growth and fostering strong relationships with our HORECA clients.Key Responsibilities:
  • Sales Support & Customer Relationship Management: Collaborate closely with the sales team to provide presales support identify sales opportunities and build strong customer relationships.
  • Issue Resolution & Escalation: Lead the team in resolving customer issues promptly and effectively while ensuring customer satisfaction.
  • Team Leadership & Development: Manage and develop a highperforming customer support team providing coaching training and performance feedback.
  • Process Optimization: Analyze customer support processes and implement improvements to enhance efficiency and customer experience.
  • Data Analysis & Reporting: Utilize customer data to identify trends measure performance and inform strategic decisionmaking.
Required Skills for Assistant Manager Customer SupportLeadership & Management Skills:
  • Team Leadership: Ability to lead motivate and develop a highperforming customer support team.
  • People Management: Strong interpersonal skills to build rapport and trust with team members.
  • Performance Management: Proficiency in setting goals providing feedback and conducting performance reviews.
  • Change Management: Ability to adapt to changing business needs and implement necessary changes within the team.
Customer Focus & Communication:
  • Customer Empathy: Ability to understand and respond to customer needs and emotions.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
  • Problemsolving: Strong analytical and problemsolving skills to resolve customer issues efficiently.
  • Active Listening: Ability to actively listen to customers and understand their concerns.
Technical & Analytical Skills:
  • CRM Proficiency ( Preferable ): Expertise in using customer relationship management (CRM) software to manage customer data and interactions.
  • Data Analysis: Ability to analyze customer data to identify trends patterns and areas for improvement.
  • Process Improvement: Strong process improvement skills to optimize customer support operations.
  • Technical Aptitude: Understanding of the companys products or services to provide effective support.
Business Acumen & Collaboration:
  • Business Understanding: Knowledge of the companys business model and goals to align customer support with overall objectives.
  • Crossfunctional Collaboration: Ability to work effectively with other departments (sales marketing operations) to ensure seamless customer experiences.
  • Sales Support: Understanding of sales processes and ability to provide effective support to the sales team.
  • Financial Acumen: Basic understanding of financial metrics and budgeting to manage customer support costs.
Additional Skills:
  • Conflict Resolution: Ability to handle difficult customer situations and resolve conflicts effectively.
  • Time Management: Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Flexibility: Adaptability to changing priorities and work environments.

customer support,management,communication

  • Assistant Manager Customer Support

    2 weeks ago

    Kochi, India Bayfield Food Ingredients Full time

    We areseeking a dynamic and customercentric Assistant Manager to lead our Customer Support team. You will play a pivotal role in ensuring exceptional customer experiences driving sales growth and fostering strong relationships with our HORECA clients. Key Responsibilities:Sales Support & Customer Relationship Management:Collaborate closely with the sales...

  • Assistant Manager Customer Support

    4 weeks ago

    kochi, India Bayfield Food Ingredients Full time

    We are seeking a dynamic and customercentric Assistant Manager to lead our Customer Support team. You will play a pivotal role in ensuring exceptional customer experiences driving sales growth and fostering strong relationships with our HORECA clients.Key Responsibilities:Sales Support & Customer Relationship Management: Collaborate closely with the sales...

  • Assistant Manager Customer Support

    3 weeks ago

    kochi, India Bayfield Food Ingredients Full time

    We are seeking a dynamic and customercentric Assistant Manager to lead our Customer Support team. You will play a pivotal role in ensuring exceptional customer experiences driving sales growth and fostering strong relationships with our HORECA clients.Key Responsibilities: Sales Support & Customer Relationship Management: Collaborate closely with the sales...

  • Assistant Manager Customer Support

    3 months ago

    Kochi, India Bayfield Food Ingredients Full time

    Weare seeking a dynamic andcustomercentric Assistant Manager to lead our Customer Supportteam. You will play a pivotal role in ensuring exceptional customerexperiences driving sales growth and fostering strong relationshipswith our HORECAclients.KeyResponsibilities:SalesSupport & Customer Relationship Management:Collaborate closely with the sales team to...

  • Tl-customer Support

    5 months ago

    Kochi, India 18 Steps Full time

    **Salary Details** Annual CTC up to INR 8,00,000 to 11,00,000 **Education** Graduate/Post Graduate **Experience** 6-12 Years in Customer Service Domain A leading UK based MNC in IT industry is looking for: Position: Team Leader Reports to : Operations Manager Team Size: 15 to 20 direct reports Domain: Customer Service **Work mode: Hybrid** Skills:...

  • Business Support Assistant

    5 months ago

    Kochi, India Snow Planners And Builders Full time

    We are hiring for **Business Support Associate** Location - Kochi Salary - 2.6- 3.4LPA Rotational Shift with Rotational Week off Should have Excellent English communication Fresher and Exp both can apply Immediate joiners preferable ! Graduation or 12th or Diploma Process - International Voice Process and International Non Voice - Assist customers...

  • Customer Support Associate

    5 months ago

    Kochi, India Neoito Technologies Private Limited Full time

    Responsibilities: - **Onboarding and Training**: Guide clients through the onboarding process, ensuring a smooth transition to our WhatsApp Cloud API services. Provide training and educational resources to clients to maximize their understanding and utilization of the product. - **Customer Engagement**: Establish and maintain strong relationships with...

  • Customer Support Executive

    5 months ago

    Kochi, India Zoft Solutions pvt LTD Full time

    **Company Overview**: **Position Overview**: We are seeking a dedicated and customer-centric individual to join our team as a Customer Support Executive. In this role, you will be responsible for providing exceptional support to our users, addressing inquiries, and ensuring a positive customer experience. Additionally, as a part of sales drives in schools,...

  • Business Support Assistant

    5 months ago

    Kochi, India Snow Planners And Builders Full time

    We are hiring for Business Support Associate - Location - Kochi - Salary - 3- 3.4LPA - Rotational Shift with Rotational Week off (5 working days) - Should have Excellent English communication - Fresher and Exp both can apply - Immediate joiners preferable ! - Graduation or 12th or Diploma - Assist customers with installation / uninstallation products -...

  • Customer Support Voice Kochi

    5 months ago

    Kochi, India Turiyam Consultancy Full time

    **Job Title : Customer Support Voice** - Assist customers with installation / uninstallation products - Assist customers with product configuration, error messages & / or common issues - Provide customers with product and service information - Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product...

  • Customer Support Executive Kochi

    5 months ago

    Kochi, India Turiyam Consultancy Full time

    **Job Title : Customer Support Executive** - Assist customers with product configuration, error messages & / or common issues - Provide customers with product and service information - Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,) - Transfer customer calls to appropriate department if...

  • Executive - Customer Support

    5 months ago

    Kochi, India Pearldata Direct Pvt Ltd ( A subsidiary of Lulu financial Group) Full time

    Main Skills Required (Must haves) : Communication, Problem solving, adaptability, multitasking, technical proficiency will be an added advantage. Job Profile: Interact with customers when they engage with company's products, services, and touchpoints across various channels. A positive customer experience is achieved when a company consistently meets or...

  • Customer and Onboarding Support

    5 months ago

    Kochi, India Aceware FintechServices Pvt Ltd infopark TBC Full time

    **Job Title: Customer and Onboarding Support** Salary Range: 12,000 INR to 18,000 INR per month Experience Level: 0-3 years. Education: Any Graduation Languages: Telugu (mandatory) We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will...

  • Customer Support Associate

    5 months ago

    Kochi, India Kolo Full time

    As a Customer Support Associate, you will be required to: 2. Engaging and assisting customers such as home renovators, service providers, and manufacturers on a daily basis via various communication channels. 3. This is a hybrid customer service model that will give you exposure to the best of inside sales and customer support. 4. Communicating with and...

  • Assistant Restaurant Manager

    5 months ago

    Kochi, India Nanik Food Pvt. ltd. Full time

    As an Assistant Restaurant Manager, your role is to support the Restaurant Manager in overseeing daily operations, managing staff, and ensuring excellent customer service.Responsibilities:1.    Operational Support:Assist in managing daily operations, maintaining quality standards, and ensuring compliance.Help with inventory management, ordering supplies,...

  • Business Support Assistant

    5 months ago

    Kochi, Kerala, India Snow Planners And Builders Full time

    We are hiring for **Business Support Associate** Location - Kochi Salary - 2.5- 3.2LPA Rotational Shift with Rotational Week off Should have Excellent English communication Fresher and Exp both can apply Immediate joiners preferable ! Graduation or 12th or Diploma Process - International Voice Process - Assist customers with installation /...

  • Customer Support Representative

    5 months ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Executive Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...

  • Customer Support Associate

    2 weeks ago

    Kochi, India ADVENXA Full time

    We Are Looking For Customer Support Location: Infopark Kakkanad Kochi Salary: 18000 to 22000 per month Experience: 1 to 3 years in BPO / Customer Support voice process ( Fresh candidates will be considered if they have fluency in English) Key Responsibilities: Respond to customer inquiries via email chat and voice in a timely and professional manner....

  • Customer Support Associate

    5 months ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...

  • Customer Support Associate

    5 months ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Kochi, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 23K Basic technical skills will be an...