Lead - Customer Service Operations Mobility IoT Customer Service Operations - B3201 1

2 weeks ago


Pune, Maharashtra, India timesjobs Full time
:

Job Title:

Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1
Date:
24 Jul 2023
Location:

Pune, India
Company:

Tata Communications
Job Family Descriptor

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardware/software issues by applying technical expertise

Broad Outline of the Role
Purpose:

Broad objective of the role

Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum Qualification & Experience
Other Knowledge/Skills
Key Responsibilities
Technical Competencies
Knowledge / Skills

Communication Skills

Job Segment:

Operations Manager, Engineer, Operations, Customer Service, Engineering

  • Pune, Maharashtra, India timesjobs Full time

    Position: Manager - Customer Service Operations (Mobility & IoT Customer Service Operations) - B4101_1Date: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for driving and monitoring a 24x7 customer facing team providing L1, L2 and L3 technical support in Mobility and IoT domain with the objective of providing...


  • Pune, Maharashtra, India timesjobs Full time

    # Position: Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1Date: 1 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsJr. Customer Service ExecutiveOperational role that works under direct supervision, responsible for day-to-day customer service operationsPurpose - Broad objective of the roleJOB...


  • Pune, Maharashtra, India timesjobs Full time

    ### Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2101_1- Date: 4 Apr 2024- Location: Pune, India- Company: Tata CommunicationsBroad outline of the Role SOC incident management.Purpose - Broad objective of the role Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers End to end coordination with...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad Outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Customer Service Executive - Technical Support CenterDate: 27 Mar 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose -...


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose:...


  • Pune, Maharashtra, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...


  • Pune, Maharashtra, India timesjobs Full time

    JOB DESCRIPTIONCUSTOMER SERVICE SPECIALISTAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or...


  • Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Sr Customer Service Executive Global Network Operations, Career Progress Consultants in Pune for 0 - 4 Year of Experience on


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Sr Customer Service Executive - Global Network OperationsDate: 21 Nov 2023Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad...


  • Pune, Maharashtra, India timesjobs Full time

    : Engineer - Global Service OperationsDate: 10 Apr 2024Location:Pune, IndiaCompany:Tata CommunicationsBroad Outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose - Broad Objective of the RoleSize...


  • Pune, Maharashtra, India Arcatron Mobility Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Collect and analyze customer feedback through various channels, including surveys, emails, social media, and direct interactions.2. Compile feedback data into meaningful reports and presentations for internal stakeholders, highlighting key trends, insights, and areas for...


  • Pune, Maharashtra, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...


  • Pune, Maharashtra, India timesjobs Full time

    Manager - Sales (Commercial Business Operations) - B3201_1Date: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role will manage and co-ordinate the commercial and (or) bid management operations to support commercial opportunities with the customers. This includes capturing planning, writing, editing, bid production...


  • Pune, Maharashtra, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: PuneSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our...


  • Pune, Maharashtra, India timesjobs Full time

    Position: Lead - Network Operations & Support (Unified Collaboration Network Operations & Support) - B3101_1Date: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform...


  • Pune, Maharashtra, India TE Connectivity Ltd Full time

    Apply for CUSTOMER SERVICE SPECIALIST, Career Progress Consultants in Pune for 6 - 8 Year of Experience on


  • Pune, Maharashtra, India timesjobs Full time

    Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the procurement and technical planning of TGN and submarine cables owned by...

  • Assistant Manager

    2 weeks ago


    Pune, Maharashtra, India timesjobs Full time

    Assistant Manager - Customer Service Operations (Customer Service Operations) - B3101_2Date: 7 Jan 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for managing customer queries related to all services and solutions delivered, including diagnosing and resolving complex technical issues in respective areas of...