Lead - Customer Service Operations Mobility IoT Customer Service Operations - B3201 1
2 weeks ago
Job Title:
Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1
Date:
24 Jul 2023
Location:
Pune, India
Company:
Tata Communications
Job Family Descriptor
Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardware/software issues by applying technical expertise
Broad Outline of the Role
Purpose:
Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum Qualification & Experience
Other Knowledge/Skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment:
Operations Manager, Engineer, Operations, Customer Service, Engineering
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