Lead - Network Operations Support Unified Collaboration Network Operations Support - B3101 1
3 weeks ago
Position:
Lead - Network Operations & Support (Unified Collaboration Network Operations & Support) - B3101_1
Date: 22 Feb 2024
Location:
Pune, India
Company:
Tata Communications
Broad outline of the Role
Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain.
This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations.
This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the roleSize and Scope of Role
No. of direct reports
Total team size
Minimum qualification & experience
Graduation with 4-7 years of relevant experience
Other knowledge/skills
Troubleshooting experience of network, equipment and service level faults
Ability to write and present a comprehensive vulnerability assessment report.
Understanding of domain and related technologies
Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
Key Responsibilities
Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
Proactive/Reactive fault management; Incident Management:
Customer Handling during the fault and ensuring subsequent updates in a timely manner.
Work directly with other OEMs on repeat issues, bugs and implement resolution through defined change management process.
Identify day to day manual activities, repeat tasks and leading the effort to automate them.
Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
Manage network equipment maintenance and security operations for all sites.
Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
Performing repair and maintenance and restoring service for optimal customer satisfaction
The role may be an individual contributor or may lead a small team.
Technical Competencies
Operations Manager
Change Management
Network Operations
Management
Technology
Job Segment:
Operations Manager, Change Management, Network, Operations, Management, Technology
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